Job Summary

Check Fraud (Deposit Review & Inclearing) reviews outsorted checks. Deposit Review performs analysis of a percentage of checks that are deposited into a Chase account and receive an automated hold. With the information found in the review process, Deposit Review determines whether to release the hold, retain/extend existing hold, or place a restriction on the customer’s account.

Inclearing performs analysis of a percentage of checks that are written off of a Chase account. With the information found in the review process, Inclearing determines whether to pay or return the item, or restrict the customer’s account

Job Responsibilities:

• Provide overall supervision / leadership to the staff during his/ her shift operating window.
• Manage Performance on metrics that steers team as well as site performance
• Develop an environment of continuous focus on quantifiable productivity and quality.
• Constantly review existing processes and look for opportunities to enhance efficiency
• Identify business knowledge gaps and ensure everyone has ownership of deliverables.
• Constant and regular review for direct reports. Set expectations with direct reports, regarding positive motivation and leading through accountability. Work towards improving department competency /performance ratings
• Develop and lead a team that is responsive to dynamic organizational and operational changes.
• Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment.
• Manage team performance, leading by example and coaching on key behaviors to Motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards

Required Qualifications, Skills and Capabilities:

• Graduate in any discipline
• Have completed a minimum tenure of 9 months within the current function
• Should be a ‘ Meets Expectations’ on scorecard for their respective function
• Should not be on any kind of counseling in current function
• 3-5 years of Operations Management experience
• Strong Interpersonal skills to be able to communicate internally & externally and at all levels
• Strong Customer Focus
• Excellent written & oral communication skills in English
• Proven leadership and people management skills
• Proven ability to build strong business relationships within the site and across the business
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through & escalate issues as appropriate