• Job Description

  Req#: 25856613

  The Fraud Ops Sr Analyst is a senior level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balanace methodology.
  
  Responsibilities:

  • Solve complex fraud prevention and loss control issues with significant cross-departmental and departmental impact
  • Recommend and implement new work procedures and address and resolve exceptional/unusual issues
  • Partner with the operation team(s) and other departments within fraud prevention and loss control
  • Contribute to the development of new techniques and processes for the area or function
  • Serve as an expert in fraud prevention and loss control, overseeing a segment of the workforce
  • Evaluate moderately complex and varied issues with substantial potential impact
  • Assume informal/formal leadership role within teams, and coach and train new recruits
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

  Qualifications:

  • 5-8 years of experience in a related role
  • Intermediate to senior level experience in a similar position preferred
  • Demonstrated experience in application and development of advanced statistical models
  • Proven experience in the Investigation and Fraud claims process
  • Experience in trend analysis and alerts in early fraud detection
  • Processes card transaction authorization and compensation
  • Proficient in Microsoft Office and Access
  • Consistently demonstrates clear and concise written and verbal communication
  • Knowledge of Reg E, Z and CC preferred.

  Education:

  • Bachelor’s degree/University degree or equivalent experience

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  Job Family Group:

  Operations - Services

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  Job Family:

  Fraud Operations

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  Time Type:

  Full time

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  Primary Location:

  San Antonio Texas United States

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  Primary Location Full Time Salary Range:

  $70,720.00 - $106,080.00

  
  In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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  Anticipated Posting Close Date:

  May 01, 2025

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  Citi is an equal opportunity and affirmative action employer.

  Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

  View the "EEO is the Law " poster. View the EEO is the Law Supplement .

  View the EEO Policy Statement .

  View the Pay Transparency Posting

• About the company

  While we're a global bank, our mission is simple: We responsibly provide financial services that enable growth and economic progress. We strive to earn and maintain the public's trust by constantly adhering to the highest ethical standards. We ask our colleagues to ensure that their decisions pass three tests: they are in our clients' interests, create economic value, and are always systemically responsible. When we do these things well, we make a positive financial and social impact in the communities we serve and show what a global bank can do.

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