• Job Description

  Req#: R0097622

  Why USAA?

  Let’s do something that really matters.
  
  At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
  
  We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
  
  As a dedicated Fraud Prevention Executive, you will lead, develop, and oversee teams that are responsible for member identity and authentication strategy and execution management processes and policies for USAA. This role has direct impact on protecting USAA’s brand and reputation within assigned fraud prevention areas. Strategizes with fraud leaders, product owners, risk management partners and other key stakeholders to establish and deliver objectives that prevent and detect account takeover, identity theft, synthetic identities, and omni channel account fraud and protect USAA members. This role also provides executive level insights on matters related to the technical consultation and guidance to the business for the interpretation and assessment of fraud prevention risks for projects, technologies, and environments.
  
  We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio, TX.

  The Opportunity

  What you’ll do:

  • Establishes and implements short and long-term strategies within functional area including but not limited to Identity and Access Management (IAM), Cyber Threat Operations, or Risk Management based on sound fraud prevention practices.

  • Responsible for the implementation, deployment and maintenance of secure Authentication, Access Management Systems, and Identity technologies.

  • Accountable for effective written risk and compliance policies, procedures and controls are in place supporting all business activities, processes, systems, strategies, and implementations.

  • Provides strategy and direction for related operational solutions to increase workforce efficiency, increase business agility and workforce scalability, reduce fraud risk, meet compliance requirements, and provide ongoing and future fraud prevention policy/practice frameworks.

  • Serves as an expert on applicable industry knowledge and applies expertise to identify fraud trends and recommend new technologies and other effective mitigation strategies that help mitigate fraud.

  • Provides executive oversight to teams responsible for developing member authentication and identity systems, tools and strategies to combat existing and emerging fraud activities.

  • Accountable for communication, collaboration and influencing of senior leaders. Including the Board of Directors, on matters pertaining to fraud threats, risks and mitigation initiatives.

  • Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

  What you have:

  • Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

  • 10+ years of experience as a business leader in fraud management to include fraud prevention and detection, information security, customer identity and/or access management within a large financial institution.

  • 6+ years of people leadership experience in building, managing and/or developing high-performing teams required.

  • Expert knowledge of the leading technology solutions in the industry that support and enable consumer identity and authentication.

  • Strong understanding of the bank regulatory requirements as it pertains to fraud risk management and payments such as Reg CC, E, F, Z, V and other applicable laws and regulations with regards to fraud prevention, detection, recovery and investigations.

  • Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.

  • Experience leading and engaging with external regulatory agencies in supporting and/or leading regulatory exams, reviews and day to day interactions.

  What sets you apart:

  • Knowledgeable of current and emerging industry trends within the Fraud domain (Detection, Prevention, etc.).

  • Deep subject matter expertise in cyber security and/or information security.

  • Demonstrated accomplishments developing and implementing strategies for customer-facing ID Proofing and Authentication enterprise-wide.

  • Experience delivering authentication experiences that are seamless, reducing customer friction and enabling safe and secure transactions.

  • Experience leading engineering teams.

  • Working knowledge of security and fraud products.

  • Proficient in aligning authentication strategies with FFIEC and regulatory requirements.

  What we offer:

  Compensation:

  USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $216,750.00 - $390,150.00.

  Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

  Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

  Benefits:

  At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

  For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

  Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• About the company

  The United Services Automobile Association (USAA) is a San Antonio-based Fortune 500 diversified financial services group of companies including a Texas Department of Insurance-regulated reciprocal inter-insurance exchange and subsidiaries offering banking, investing, and insurance to people and families who serve, or served, in the United States Armed Forces. Since 1922, USAA has served the military community and their families.

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