• Job Description

  Req#: 210445593

  Role Summary

  As a Fraud Recovery Analyst in Commercial Banking you will resolve client requests while working in partnership with Service Operations, Sales partners, various investigations teams and bankers located in the United States and across the globe. The Fraud Recovery Analyst will report to a Fraud Recovery Manager as part of the Commercial Fraud Prevention and Recoveries Team. Daily responsibilities include processing Check Fraud claims, processing ACH/WIRE claims, tracing of monetary funds through BOFD contacts, and communicating with client and internal partners to provide standard updates through resolution of the claim. You will be responsible for authentication, validation and processing of all fraud claims. You will have exposure to and will need to become proficient in various systems including: Outlook, Service Portal, Customer Assist, LAW, ESDS, eServe, Remit One Admin, CCA, Deal Manager and Mainframe.

  Client Centric

  • Actively listen and identify the client’s needs via e-mail and or phone while tactically executing solutions on their behalf
  • Act as a consultant, guide them through the process each step of the way and educate them on the self-serve opportunities that exist
  • Prioritize daily workload to maximize productivity utilizing time management and organizational skills
  • Build and strengthen trusting relationships with internal partners and clients to facilitate an ease of doing business
  • Project a confident and professional presence to our clients and internal partners.
  • Develop growing knowledge of commercial treasury management products and service
  • Leadership skills
  • Strong analytical and verbal and written communication skills

  Job responsibilities:

  • Intake of daily Commercial Banking Client and Client Service Associate check fraud claims
  • Serving customers/clients and creating great experiences for them must appeal to you
  • Maturity in handling situation and ability to deal with conflicts constructively
  • Project a confident and professional presence to our clients, other bank departments and the community
  • Ability to identify opportunities & coach clients on online platform tools for future fraud protection
  • Collaborating: Using business knowledge and technical skill to solve client problems and enhance business results; collaborating with clients to develop and implement solutions.
  • Organizing: Prioritizing and executing initiatives, tasks and details in an efficient manner.
  • Making Decisions: Looking at options to evaluate risk and impact on the firm and other employees; owning your course of action.
  • Researching: Research and benchmark to best business practices, collate and analyze data, provide business recommendations, and manage stakeholders

  Required qualifications, skills and capabilities:

  • Excellent communication skills both written and verbal
  • Relentless and versatile learner with an aptitude for assimilating new industry, company, product or technical knowledge
  • Highly organized with ability to manage competing priorities
  • Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations
  • Ability to work independently and know when to escalate complex and unusual issues
  • Problem solving skills with strong attention to detail

  Preferred qualifications, skills and capabilities:

  • Bachelor’s degree
  • Microsoft Office adept

• About the company

  J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients'​ interests first.

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