• Job Description

  Req#: 23703258

  The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity.
  

  Responsibilities:

  • Perform investigation of potential fraud activity on existing credit card accounts.
  • Respond to inbound client inquiries and assist with specific service-related requests and concerns
  • Provide solutions to client issues through the usage of all available resources under limited supervision
  • Complete assigned tasks in an accurate and timely manner
  • Consistently achieve individual and team performance targets
  • Contact card members to verify charges and recent activity to identify any potential fraud
  • Ensure a positive customer experience while
  • Determine specific verification procedures to be used in processing customer’s information
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.

  
  Qualifications:

  • 1-3 years relevant experience
  • Minimum 1 year of customer service experience
  • Ability to process both inbound and outbound client calls
  • High attention to detail with the ability to interpret data and organize information
  • Consistently demonstrates clear and concise written and verbal communication
  • Demonstrated ability to remain unbiased in a diverse working environment

  
  Education:

  • High School diploma or equivalent

  
  This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

  #CustomerSupport

  Train on site/ Home Office Program

  This position requires you to complete training on site in Jacksonville Fl. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required.

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  Job Family Group:

  Operations - Services

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  Job Family:

  Fraud Operations

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  Time Type:

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  Primary Location:

  Jacksonville Florida United States

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  Primary Location Full Time Salary Range:

  $41,600.00 - $53,600.00

  
  In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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  Anticipated Posting Close Date:

  Mar 22, 2024

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  Citi is an equal opportunity and affirmative action employer.

  Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

  View the "EEO is the Law " poster. View the EEO is the Law Supplement .

  View the EEO Policy Statement .

  View the Pay Transparency Posting

• About the company

  While we're a global bank, our mission is simple: We responsibly provide financial services that enable growth and economic progress. We strive to earn and maintain the public's trust by constantly adhering to the highest ethical standards. We ask our colleagues to ensure that their decisions pass three tests: they are in our clients' interests, create economic value, and are always systemically responsible. When we do these things well, we make a positive financial and social impact in the communities we serve and show what a global bank can do.

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