Aramex
Freight Customer Service Specialist
This job is now closed
Job Description
- Req#: 6037
- Ensure a high-level hand on approach in relation to all aspects of the service including operations, sales, customer services, credit/collections and cost.
- Focal point for customer's shipping requests for land, sea and air freight.
- Provide freight solutions to customers for land, sea and air freight.
- Manage end to end shipment life cycle liaising with all internal and external stakeholders
- Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
- Takes and handles customer inquiries, e.g. Track and Trace
- Responsible for all KPIs and SLAs agreed with allocated customers
- Drives solution of customer complaints by solving it directly or assigning tasks to other function
- Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
- Timely response to rate inquires (within 24 hrs.) and a minimum of 24 initial response of all inquiries.
- Generate sales leads and offer support to sales to meet customer requirements.
- Ensuring quotes sent out are followed up and converted into business.
- Analyze customers performance to increase growth and production.
- Coordinate with the origins and destinations on customer inquiries ensuring proper documentation are received from client prior to arrival of the shipment.
- Follow up with Airport office to ensure smooth clearance of all incoming shipments on daily basis.
- Coordinate with Clearance team to ensure all customer operational needs are met when needed.
- Timely invoicing for all shipments handled.
- Ensure seamless transaction liaising with Pricing and Billing teams
- Timely and Accurate Cargowise updates and follow up to convert shipment into billing.
Location -Nairobi , ,Kenya (KE)
Job ID -6037
KEY RESPONSIBILITIES
Company Overview:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.
About the company
Aramex is an Emirati multinational logistics, courier and package delivery company based in Dubai, United Arab Emirates.
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