Vallarta Supermarkets
Fresh Market Director
This job is now closed
Job Description
- Req#: e18a58c6-23d1-4866-a3a0-b30800234e58
General Job Description Overview: The Fresh Market Director oversees all fresh food departments within the supermarket, including Bakery, Tortillería, Meat, Seafood, Cremería, Taquería, Guacamole, Juice Bar, Marisquería, Produce, Floral, Frutería, and Receiving. Fully accountable for the Fresh Market Department’s performance, this role ensures customer service excellence, operational efficiency, team development, and product quality. The Fresh Market Director will contribute to maximizing the overall store profitability while upholding Vallarta’s core values and delivering extraordinary customer experiences. Key Responsibilities: Operational Excellence & Financial Management: • Fully accountable for the performance and profitability of all fresh food departments. • Control departmental expenses, including labor and overtime, by effectively managing schedules and budgets. • Oversee product ordering and inventory levels for all fresh food departments to ensure product availability while minimizing waste. • Maintain all equipment (e.g., refrigerators, freezers), ensuring optimal operation, and follow through on repairs. • Walk through all Fresh Market departments with the respective department manager throughout the day, ensuring high standards of quality, rotation, and proper inventory management. • Enforce programs that comply with governmental agencies such as Federal and State laws, OSHA, Health Department, Department of Weights and Measures, Country of Origin Labeling (COOL), ABC, WIC, SNAP, etc. • Monitor and enforce security controls within Fresh Market departments to protect company property, team members, customers, and inventory. Customer Service & Experience: • Lead by example, greet all customers and team members while adhering to Vallarta’s Nuestra CASA pledge to deliver extraordinary customer service every time. • Responsible for ensuring extraordinary customer service by modeling Vallarta’s core values: customer service, commitment, integrity, respect, humility, and teamwork. • Lead the team in delivering exceptional customer service, addressing escalated customer concerns or feedback promptly. • Ensure the overall cleanliness and organization of the Fresh Market departments to create a welcoming environment for customers. Team Leadership & Development: • Build and maintain a strong management team by coaching and mentoring Fresh Market Department Managers to effectively delegate tasks and lead their teams. • Lead, coach, and develop Fresh Market Department Managers to plan, organize, and control department activities to meet company sales, profit, labor, and quality standards. • Ensure proper staffing levels, train, conduct performance evaluations, and provide recommendations for termination to the Store Director and HR. • Ensure department managers are properly training their teams and track team training progress and performance. • Conduct team member evaluations with department managers, ensuring performance goals are met and addressing areas for improvement. • Foster a positive team culture by recognizing and appreciating team contributions and recommending potential team members for promotion. • Ensure compliance with safety programs and policies, ensuring team members use proper safety equipment and report injuries immediately. Merchandising & Product Presentation: • Drive the implementation of corporate directives and merchandising strategies, ensuring consistent execution of accurate company-approved pricing, signage, and product placement. • Oversee product displays, ensuring high standards of product presentation, freshness, and quality. • Conduct regular department audits, reviewing performance metrics, and making improvements as needed. Collaboration & Communication: • Serve as the primary point of contact for Fresh Market department managers, fostering communication between store personnel, department supervisors, HR, corporate office, Store Director, Center Store Director, vendors, and customers. • Communicate regularly with Fresh Market closing management to ensure all procedures and safety standards are followed. • Maintain clear communication with the Store Director and Center Store Director regarding department needs and team performance. • Ensure all correspondence from the Corporate Office is distributed to the appropriate personnel and follow through on reports and paperwork in a timely manner. Compliance & Safety: • Ensure compliance with federal, state, and city ordinances, and actively monitor and enforce legal and regulatory requirements within the team. • Enforce all store policies and procedures consistently, including reporting complaints of harassment, discrimination, bullying, or workplace violence to HR. • Maintain oversight of the timekeeping system (Logile), ensuring timecards accurately reflect hours worked and compliance with local regulations, such as LA Fair Work Week, where applicable. Continuous Improvement & Innovation: • Stay informed about industry trends, innovations, and competitor activities to remain competitive. Other Duties: • Cover the duties of the Store Director and Center Store Director during their absence to ensure smooth store operations. • Assist in supporting all current and future programs implemented by Vallarta Supermarkets • Perform other duties as assigned. Knowledge and Skills • Friendly, courteous, and customer-oriented personality, with a passion for working with the public. • Strong leadership and communication skills to inspire, coach, and train team members at all levels. • Strong verbal and written communication skills. • Strategic thinking to drive sales and maintain high operational standards. • Effective management of labor, expenses, and budgets. • Proven ability to lead teams, ensuring compliance with policies and procedures. • Knowledge of fresh food operations, including safety, product presentation, and quality control. • Proficiency in Microsoft Word, Outlook, and Excel for daily tasks. • Must be able to read, write, and speak English and speak and understand Spanish. Required Education and Experience • 3-4 years of retail management experience. • 2 years of experience managing a team within a multi-department operation. • Must pass a criminal and credit check. Working Conditions: • Ability to stand, walk, and lift for extended periods. • Work in a fast-paced environment, including exposure to perishable products. • Willingness to transfer to other locations as needed. Expected Hours of Work • Flexibility to work afternoons, evenings, weekends, and holidays. California Consumer Privacy Act (“CCPA”) Notice to Applicants This notice explains to you, pursuant to the California Consumer Privacy Act (“CCPA”), how Vallarta Supermarkets (“Vallarta,” “the Company,” “we,” “us,” and “our”) may collect your information in relation to your application for employment and potential employment with us. For purposes of this notice, “Personal Information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household, or as otherwise defined under the CCPA. “Personal Information” does not include certain information, including publicly available information lawfully made available from government records, deidentified or aggregate information, or other information excepted under the CCPA. Information We Collect about Applicants We need you to provide certain information in order for you to complete your application for employment with Vallarta. The following provides the categories of Personal Information we may collect about applicants as part of the application process, and/or our employees if ultimately hired. • Personal Identifiers. We may collect your name, driver’s license or state identification card number, passport number or other government identification number (including U.S. work authorization number), Social Security information, residence/postal address, email address(es), phone number(s), and other contact information during the application and recruitment process. We may collect your emergency contact information as well. If you are hired, we may collect additional personal identifiers about you to facilitate the employment relationship. • Characteristics of Protected Classifications under California or Federal law. We may collect your age, date of birth, race, ethnicity, sex/gender, and marital status. • Biometric Information. We may collect your fingerprints to facilitate the employment relationship, if you are hired. • Professional or Employment-Related Information. Depending on your role/duties with Vallarta, we may collect information regarding your criminal history, driving history, and credit history as part of our employment background check. We also collect information regarding your professional and employment history and other qualifications you provide in your employment application, including references, skills/abilities, employment goals and expectations, and other related information (if you choose to provide them). • Education Information. We collect information regarding your professional and education history to the extent provided in your resume/application. • Thermal or other Health-Related Information. If you apply in-person or come to our store(s) as part of the application process, we may need to take your temperature or other similar information as part of our health protection policies. However, this information is not retained. • Inferences. We gather information about your employment history with Vallarta, such as the company location/facility to which you are assigned, position and description of duties, fulltime and part-time status, pay rate, as well as descriptions about your job performance and skills. We may also draw other inferences such as your characteristics, job preferences, personal hobbies, activities, foreign language capabilities, other abilities and the like. Purposes for Collection of Your Personal Information We use the above categories of personal information for the following business purpose(s): • To make recruitment and employment decisions, including assessing your application and qualifications for employment with us. • To conduct and verify background checks (where applicable). • If hired, to facilitate onboarding, payroll, benefit, and leave of absence administration • For security purposes. • To obtain and/or maintain insurance policies and coverage. • To comply with applicable federal, state, and local laws and regulations. • To manage workers’ compensation claims and conduct workplace investigations. Third-Party Collection of Personal Information The Company may use third-party vendors, such as Snag-a-Job, to facilitate the application process for applicants. In this process, these third parties may collect an applicant’s personal information and provide it to us for employment decisions. Additional CCPA Disclosures At this time, the CCPA does not afford applicants or employees the right to make requests regarding their Personal Information as it relates to the application and/or employment relationship. This does not affect other rights you may have under other laws. Further, nothing in this notice restricts Vallarta’s rights or ability to: • Comply with applicable federal, state, and local laws and regulations. • Meet any other legal obligation, including complying with lawful inquiries, investigations, subpoenas, court orders, or other requirements of applicable lawful authorities. • Exercise its legal rights and defend claims. • Report potentially unlawful activity to appropriate law enforcement and cooperate in any resulting investigation. • Detect and respond to unauthorized activity and security incidents. • Protect against and report potential illegal activity and/or fraud; or • Provide information to our service providers in relation to the above listed purposes, or transfer information as part of a merger, acquisition, or other transfer of some or all of our business to another party. Contact Us For more information or any questions about this notice, please contact Human Resources, at 818-898-0088.About the company
We at Vallarta Supermarkets are proud to provide fresh, top grade meats, poultry and seafood throughout our meat department. Vallarta also offers the highest quality of fresh produce at low prices every day.
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