• Job Description

  Req#: FRONT035927

  A Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

  What will I be doing?
  
  

  As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

  NOTE:

  This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

  Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

  Qualifications

  Experience

  Required 1 year

  Customer Service Experience

  Behaviors

  Preferred

  Thought Provoking : Capable of making others think deeply on a subject

  Team Player : Works well as a member of a group

  Loyal : Shows firm and constant support to a cause

  Leader : Inspires teammates to follow them

  Innovative : Consistently introduces new ideas and demonstrates original thinking

  Functional Expert : Considered a thought leader on a subject

  Enthusiastic : Shows intense and eager enjoyment and interest

  Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

  Dedicated : Devoted to a task or purpose with loyalty or integrity

  Motivations

  Preferred

  Self-Starter : Inspired to perform without outside help

  Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

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