• Job Description

  Req#: FRONT035815

  Our ideal candidate has a flexible schedule, some similar experience, and a positive attitude.

  Come find out what makes this a great place to work!

  A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

  What will I be doing? Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

  Qualifications

  Education

  Preferred

  High School

  Associates

  Experience

  Preferred

  Hotel guest service experience or reception experience is preferred.

  Behaviors

  Required

  Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

  Enthusiastic : Shows intense and eager enjoyment and interest

  Dedicated : Devoted to a task or purpose with loyalty or integrity

  Team Player : Works well as a member of a group

  Preferred

  Thought Provoking : Capable of making others think deeply on a subject

  Innovative : Consistently introduces new ideas and demonstrates original thinking

  Motivations

  Preferred

  Self-Starter : Inspired to perform without outside help

  Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

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