• Job Description

  Req#: R41555

  Hotel:

  Hilton Charlotte Airport

  2800 Coliseum Centre Drive

  Charlotte, NC 28217

  Front Desk Associate

  Full time

  Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

  What’s in it for you?

  The Atrium SPIRIT is a belief in the power of Service , Perseverance, Inclusion, Respect, Innovation , and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

  • Career Growth & Learning – 40% of our management hires are internal promotions!
  • Invest in Your Future – 401(k) plan with company match.
  • Comprehensive Health Coverage – Medical, dental, and vision insurance options.
  • Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
  • Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
  • Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

  __________________________________________________

  At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests.

  We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.
  
  If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

  This role plays an important part in our culture:

  Service:

  • Provide exceptional customer service by being engaging and taking sincere interest
  • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
  • You will assist guests with sending and receiving faxes, packages and mail

  Perseverance:

  • Help to resolve problems through recovery when things aren’t quite right

  Inclusion:

  • You will be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all, at every level of the organization.

  Respect:

  • You will value everyone’s contribution to the team, and we will value your contribution as a key part of our success

  Innovation:

  • You will look for ways to become an expert on the local area, being able to answer inquires pertaining to hotel services, registration, shopping, dining, and travel directions

  Teamwork:

  • As needed, fulfill all job responsibilities expected of Shuttle Driver and Concierge Attendant
  • Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information

  What do we need from you to be successful in this role?

  • High school diploma or equivalent
  • Customer service is our top priority, consistently being awarded JD Powers Customer service awards. Being on our team means you have a strong desire to make an impact on other people
  • This role interacts with guests and team members all day, they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality.
  • The hotel operates off a Property Management System and the front desk agents work in that system all day long, someone with the ability to pick up computer skills easily is necessary
  • The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shift
  • Hotels operate 24 hours a day, 7 days a week. Our teams must be flexible with respect to working days, early mornings, evenings, weekends, and holidays.

  _____________________________________________

  Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

  Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

  Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

• About the company

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