• Job Description

  Req#: oAZEufwr

  Description

  Position at Courtyard Memphis East Bill Morris Parkway

  Join Our Team!

  The Courtyard by Marriott Memphis East Bill Morris Parkway is looking for a top-performing Hotel Front Desk Clerk, Front Office Agent, or Guest Service Agent.

  The Courtyard by Marriott Memphis East Bill Morris Parkway is searching for a motivated hotel guest service agent, front desk clerk, or guest service agent eager to provide excellent customer service to our guests and ensure they have all they need during their stay. As the Hotel Guest Service Agent, Front Desk Clerk, or Guest Service Agent to greet customers, you will check guests in and out, make adjustments to reservations, recommend local activities or restaurants, and arrange transportation. Our Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent is outgoing and confident, enjoys working with people, and pays close attention to the details. Apply now if you’re looking for a rewarding career in the hospitality industry!

  The Courtyard by Marriott Memphis East Bill Morris Parkway is located in the heart of East Memphis, our hotel offers a prime spot for both guests and team members, just minutes from Memphis Airport, FedEx Headquarters, and International Paper. As part of our team, you’ll help create a welcoming environment, whether it’s serving up delicious meals at our Courtyard Bistro or supporting successful business and private events in our flexible venue. Our convenient location ensures easy access to the airport and downtown Memphis attractions, making every day an exciting experience. If you’re looking to build your career in a fast-paced, supportive setting, we’d love to welcome you to Courtyard Memphis East/Bill Morris Parkway!

  Come Check Us Out:

  https://www.marriott.com/en-us/hotels/memlx-courtyard-memphis-east-bill-morris-parkway/overview/

  What is in it for YOU?

  All Associates:

  • SAME DAY PAY Access your pay as you’ve earned it! No cost to you!
  • Vacation, Personal days, and holiday pay
  • Brand Travel Discounts for Travel and Food & Beverage
  • Online Training Courses
  • Referral Program and Bonus
  • Direct Deposit
  • Employee Assistance Program
  • Associate of the Month
  • 'Associate of the Year
  • Service Awards

  Full-Time Associates:

  • Medical, Dental, Vision
  • Free Basic Life & Basic Accidental Insurance
  • Voluntary Life Insurance Products for Self, Spouse, and Dependents
  • Day Care Flex Spending account
  • Flexible Health Care Spending Account
  • 401(k) with a Company match!
  • Jury Duty Leave
  • Bereavement Leave

  Some Key Areas of Responsibility for the Hotel Front Desk Clerk, Front Office Agent, or Guest Service Agent include:

  • Welcome all guests and confirm bookings upon their arrival
  • Act as a point of contact for guests who require help or information and attend to their wants and needs
  • Arrange activities, excursions, and transportation for hotel guests per their request
  • Provide the best local recommendations, gather in-depth knowledge about the premises as well as surrounding venues and businesses
  • Handle and distribute messages and mail, as well as redirect calls by answering the phone and making adjustments to reservations
  • Answer any issues or complaints made by guests and come up with solutions quickly
  • Complete retail transactions for drinks/snacks/sundries from our guest Market

  Requirements for the Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent include:

  • High school diploma, GED, or equivalent
  • One year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Knowledge of the local area to make recommendations for a variety of services
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Comfortable taking telephone calls and mitigating stressful situations
  • Working knowledge of Microsoft Office and reservation management systems

  Applicants must be able to work weekends & holidays

  Commonwealth Hotels was founded in 1986 and quickly became a superior hospitality management company with a world-class culture, sought after for our exceptional guest and associate satisfaction, market premiums, superior return on investment and a “Whatever It Takes” attitude. We are a leading franchisee of Marriott, Hilton, and Hyatt brands. Commonwealth Hotels, home office is in Covington, KY, and is led by industry executives who have worked together for more than 30 years and have over 100 years of combined experience with hotels and city clubs in all markets across the United States. Our Mission at Commonwealth Hotels is accomplished by providing quality Products and Services to our guests through Attention to Detail, Integrity, Pride, and Intensity in all we do. This allows us to develop a special relationship with our guests, associates, and owners, carving out our niche in the marketplace.

  As a Company, the true success of our operation rests with the associates who bring life to the bricks and mortar. A great hotel or club is created by great people who perform their jobs to the best of their ability and are always friendly and helpful to guests. The attitude of all our associates is the mark that sets us apart from other management companies. As the property becomes known for its quality of service and the attitude of its associates, the opportunity for growth and security on the personal level is enhanced. A quality operation begets quality people, and this combination, in turn, yields satisfied guests.

  At Commonwealth Hotels, “We are an equal opportunity employer and value diversity. Employment is decided on qualifications, merit, and business need.” EOE/Drug-Free Workplace

• About the company

  Commonwealth Hotels operates and manages a portfolio of premium national hospitality brands with an uncompromising focus on a superior guest experience.

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