Front Desk Concierge - AdventHealth Centra Care

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Rotating shifts M-F 8AM-8PM, rotating weekends 8AM-5PM

Location: 3030 E SEMORAN BLVD, Apopka, 32703

The role you’ll contribute:

The Front Office receptionist is a passionate, energetic, and service oriented professional. Under supervision of the Practice Manager, the Front Desk Concierge establishes the patient’s overall experience by making patients feel safe, cared for and respected with an emphasis on customer service. They are responsible for creating a pleasant experience for patients across access related activities including scheduling, registration and pre/post visit communications.

The value you’ll bring to the team:

• Demonstrates through behavior AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork .
• Drives customer service initiatives by creating and owning the patient experience
• Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously
• Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data
• Communicates with the patient or their guarantor to obtain demographic, employment, insurance and current medical condition information in order to perform accurate registration
• Handles “release of information” requests for patients, referring offices, other medical facilities, attorneys & insurance companies.

The expertise and experiences you’ll need to succeed:

Minimum qualifications:

• High school diploma or equivalency
• Cardiopulmonary Resuscitation (CPR)

Preferred qualifications:

• Previous customer service experience (Hospitality, Retail, or Medical)
• Prior pediatric experience (for Kids Urgent Care Centers)