California Jobs
FRONT DESK GUEST SERVICE AGENT FT
This job is now closed
Job Description
- Req#: 32409256845
- Reports to the Front Office Manager/Night Manager and Supervisors
- Supports the front office, sales, and guest experience teams
- Register guests, manage reservations, and assist with concierge duties as needed.
- Maintain knowledge of hotel features, services, room types, rates, and availability.
- Pre-register, modify, cancel reservations, and process guest check-ins and check-outs.
- Communicate hotel services and amenities to guests.
- Maintain guest history files and accurate accounts.
- Handle VIP and upgraded accommodations, overbookings, and guest requests.
- Resolve guest complaints and ensure satisfaction.
- Maintain work area and handle financial transactions securely.
- Coordinate with team members and communicate effectively.
- At least 1 year of front desk experience in a hotel or related field.
- Proficiency in Microsoft Office and hotel management systems (OPERA preferred).
- Typing speed of 50 WPM, professional communication skills, bilingual a plus.
- High School diploma or GED required; college degree preferred.
- Calm, positive, energetic, and service-oriented attitude.
- Ability to multitask, work under pressure, and follow directions carefully.
- Strong interpersonal and organizational skills.
- Knowledge of arithmetic and data entry.
- Adhere to company policies and safety procedures.
- Availability for occasional travel and flexible hours, including weekends and holidays.
- Connected, Independent, Collaborative, Personalized, Dynamic
Join to apply for the FRONT DESK GUEST SERVICE AGENT FT role at Springboard Hospitality
Job Details
Job Location: Harbor Court Hotel - San Francisco, CA
Salary Range: $26.30 - $27.30 Hourly
Description
About our company:
Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels across various locations, from Hawaii to Florida.
Our team is diverse, including independent innovators, storytellers, adventure-seekers, tech entrepreneurs, and community leaders, dedicated to delivering exceptional hotel experiences and empowering our team members.
We value an intentional culture, nurturing careers, and investing in our team, with a focus on work-life balance and career development.Primary Mission
Responsible for greeting and registering guests, providing excellent guest service, and settling accounts upon checkout. The role involves working regular front desk shifts with potential for other shifts based on work needs.
Scope of Work & Team
Responsibilities
Qualifications
Experience:
IT Skills:
Education:
Additional Skills:
Other Expectations
Benefits
We offer a competitive benefits package including salary, PTO, health insurance, 401K, employee discounts, and various recognition programs.
Core Values
Springboard Hospitality is an equal opportunity employer, committed to diversity and inclusion, providing reasonable accommodations as required by law.
#J-18808-LjbffrAbout the company
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