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Job Description
- Req#: 475881
Description
A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. Front desk agents are expected to welcome and orientate new guests to the property while providing a smooth check-in process. Front desk agents will need to be able to manage and update information regarding room availability, rates, available amenities, and guest information to ensure an organized and friendly interaction between the hotel and its’ guests. Additionally, the nature of the typical day as a front desk agent requires proficiency in keyboarding, possession of communication skills, both oral and written, and a friendly, guest-service oriented personality. Day-to-day tasks will include: answering phone calls, greeting guests, checking guest in and out of their rooms, responding to emails, and accommodating special requests.
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