• Job Description

  Req#: 25026667

  Front Desk Patient Care Technician - Huguley Medical Associates

  All the benefits and perks you need for you and your family:

  • Benefits from Day One
  • Paid Days Off from Day One
  • Career Development
  • Whole Person Wellbeing Resources
  • Mental Health Resources and Support

  Our promise to you:

  Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

  Schedule: Full Time

  Shift:

  Location: 2302 LONESTAR RD, Mansfield, 76063

  The role you’ll contribute:

  This role is responsible for creating an amazing experience through patient-centric activities including patient acknowledgement and assistance in the retail clinic environment. The Patient Care Tech is visible at the front desk 85+% of the time and is responsible for the overall patient flow through the clinic.

  The value you’ll bring to the team:

  • Ensures the smooth operations of the clinic with the goal of a positive patient experience with every encounter.
  • Greets patients with a smile and assists patient’s through self-scheduling (kiosk/online).
  • Proactively manages patient waiting area by addressing patient needs and communicates wait times.
  • Fills patient cancellation slots efficiently in keeping schedules booked for the provider.
  • Communicates in a cordial, professional manner with patients via phone and in person to meet the patient’s needs as soon as possible.
  • Advocates services (range of sick services, flu-shots, vaccines, sports/camp physicals). Ensures all patients are asked to complete customer engagement survey. Generates customer awareness of the clinic and its services in the store by disseminating marketing materials and talking to customers. Ensures marketing materials are visible in patient waiting area.
  • Assists in maintaining clinic cleanliness by cleaning exam rooms before and after patient use and at the end of the day and other duties as needed. Checks bathrooms for cleanliness and reports to provider as needed.

  The expertise and experiences you’ll need to succeed :

  Minimum qualifications:

  • High School Diploma or equivalent
  • 1+ year of experience in patient care.
  • National Registry of Emergency Medical Technicians-Intermediate

  Preferred qualifications:

  • Certified Medical Assistant (CMA)-AAMA
  • Certified Nursing Assistant
  • Registered Nurse - State Licensure and/or Compact State Licensure
  • Cardiopulmonary Resuscitation (CPR)
  • Basic Life Support

• About the company

  AdventHealth is a Seventh-day Adventist non-profit health care system headquartered in Altamonte Springs, Florida, that operates facilities in 9 states across the United States.

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