• Job Description

  Req#: 579083

  
  

  JOB
  DESCRIPTION

  POSITION: Front Desk
  Receptionist SUPERVISOR: Customer
  Service Supervisor

  STATUS: Non-Exempt

  SUMMARY

  The position
  duties include a wide range of activities related to providing
  clerical support to operational and administrative areas.

  SUPERVISION
  RECEIVED AND EXERCISED:

  Operates
  under the direct general supervision of a Supervisor; the Front Desk
  Receptionist exercises no supervision over other employees.

  ESSENTIAL DUTIES AND RESPONSIBILITIES

  The
  below statements are intended to describe the general nature and scope of work
  being performed by this position. This is not a complete listing of all
  responsibilities, duties and/or skills required. Other duties may be assigned.

  · Ensure documents are accurately filed

  · Open, sort and route incoming mail;
  Prepare outgoing mail

  · Perform variety of administrative and
  clerical support

  · Answer telephone, screen and direct
  calls

  · Operate office machines including
  scanners, copiers and fax machines

  · Assist operational teams with
  administrative needs

  · Assist clients and customers at the
  front desk

  · May perform daily opening and closing
  procedures of the front lobby.

  · Perform data entry into
  SharePoint, and PHA business system

  · Provide excellent customer service
  to participants, landlords, co-workers, clients and vendors

  · Obtain certification in Housing Choice
  Voucher Basics within 120 days of employment

  · Ensure regular attendance and
  punctuality

  · Perform other duties as assigned

  DESIRED
  QUALIFICATIONS:

  High School
  Diploma; Education equivalent to a two-year degree from a regionally accredited
  institution in Public Administration, Social Science or a closely related
  field preferred; Alternatively, a minimum of two years of
  progressively responsible work experience for a public agency, or related work
  in the social service or community service.

  Must be able
  to communicate effectively both orally and in writing; and possess strong
  computer and organizational skills required to prioritize tasks and demands and
  consistently to deliver work product on time.

  
  

• About the company

  Founded in 1980, NMA is the leading provider of professional services to the affordable housing industry, serving agencies and municipalities nationwide.

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