Four Seasons
Front Desk Receptionist - Summer Seasonal
This job is now closed
Job Description
- Req#: REQ10337457
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone;
Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests
One + years experience working within a luxury hotel or similar environment is considered an asset.
Excellent interpersonal skills and communication skills.
Cross cultural sensitivity, and customer service orientation.
Guest centricity and understanding the importance of guest’s preferences.
Previous experience with Opera PMS preferred.
Ability to quickly and positively establish rapport is required
Current Four Seasons employees, bilingual candidates and those with prior experience in a luxury hotel/environment will receive priority consideration.
Strong command of the English language, both written and oral are required
Excellent commitment to service and teamwork.
Great attention to detail and the ability to work in a fast-paced environment.
Ability to work in Canada.
Access to affordable shared staff accommodation.
Employee theme recognition days and events - Employee of the month, Years of service celebrations, birthday events, etc.
Complimentary meal per shift in our employee dining room.
Paid time off; vacation days and additional floating holidays per year.
Excellent training and development program.
Discovery Nights at Four Seasons worldwide
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:
Embrace the alpine warmth surrounded by pristine Canadian wilderness In Whistler, home to North America’s largest ski resort, experience the best of alpine living through world-class ski runs, epic mountain experiences and an upbeat village. When the snow melts, the area becomes a playground for mountain bikers, zip-liners, hikers and adventurers. After an adventurous day, tuck into a meal at SIDECUT Steakhouse, where innovative creations match the seasons, or enjoy the après vibe in the warmth of Braidwood Tavern. Looking to recharge? Visit the Spa or take a dip in our heated pool, with a spectacular backdrop of the mountains and an invigorating dose of fresh alpine air.About the role:
The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards. This role is part of the Front Office Department, reporting into the Front Office Manager.
Hourly Wage: $22.50 - $24.00
What you will do:
What you bring:
What we offer:
Schedule & Hours:
As our hotel is open 24/7, 365 days a year, we expect the Front Desk Receptionist to be flexible in working mornings, evenings, weekends, and holidays.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Learn more about what it’s like to work for Four Seasons:
Learn more about Four Seasons Whistler on Social Media:
Instagram: @FSWhistler
Twitter: @FSWhistler
We look forward to receiving your application!
*Our organization is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.
About the company