• Job Description

  Req#: 5001022189206

  Job Description

  What you will be doing

  • Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
  • Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
  • Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
  • Accurately check AM and PM discrepancy reports.
  • Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
  • Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

  Location

  Jacksonville One Ocean-JCK

  Location Description

  One Ocean Boulevard, Atlantic Beach, Florida 32233

  Situated on the sweeping white sands and sparkling waves of the Atlantic Ocean, One Ocean Resort is a refuge for relaxation. We beckon guests with luxurious amenities and lavish suites featuring views of the rolling surf that is the signature of the Atlantic Ocean. Upon your arrival, a personal concierge greets you by name and escorts you down ornately lit halls to your room.

  One Ocean Resort & Spa is a AAA four-diamond, Forbes Travel Guide four-star property designed with you in mind. Creating options for children and families, our resort takes the planning and guessing out of the everyday. Drop the kids off with our on-site nanny for a romantic day with your spouse. Make your way to the Spa at One Ocean and choose from more than 40 marine-inspired rituals and specialty treatments, like unique massage styles, body wraps, peels, and facials. End your day with a fabulous date at Azurea, our signature restaurant featuring seasonal coastal cuisine.

  Requirements

  What we are looking for

  • Ability to calmly work with high demand and/or upset guests
  • High work ethic and self-initiative
  • May be required to work varying schedules to include nights, weekends, and holidays
  • Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

  Status

  Full-time

• About the company

  With more than four decades in the industry, Remington knows hospitality. We are a community of focused and passionate people. Led by accessible and authentic leadership, we are driven by a collaborative spirit. Our high performance culture, with clear goals and continual opportunities, offers a path to success. Come join us and succeed in our dynamic and purposeful culture. At Remington, your voice is welcomed, your work matters, and you are valued. You may join us for the job, but you'll stay for the career.

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