• Job Description

  Req#: DPDHGLOBAL31085ENGLOBALEXTERNALEARCU

  Pay Rate: £40,000 - £42,000
  Contract Type: Permanent (Full-Time)

  Shift patterns: 4 on 4 off. 4am - 4pm and 4pm - 4am (you need to be able to work both shift patterns as this is a 24hr service)
  Location: Gatwick, RH6 0JW

  PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.

  Ready for your career to take off? Did you know that DHL, an award-winning leading supply chain business, also provides ground handling services at many UK airports? We're seeking a Front of House Shift Manager to play an integral role in our aviation contract, delivering a first-class service and achieving fantastic results.
  
  

  WHAT DOES THE ROLE ENTAIL?

  • Responsible for daily operational performance including; safety, driving on time performance, awareness of departmental delays and KPI targets, drive customer service standards, on shift resourcing, Trial oversight, Disruption Co-Ordination, co-ordinate weekly briefing topics, staff welfare/management, oversee departments monthly 121 compliance and team development
  • The Departmental Operations Manager reports directly to the Senior Operations Manager for their given department and will drive all shift managers to achieve KPI's on a daily basis
  • They will have line management responsibilities for their Departments Duty Managers to deliver a smooth and efficient operation, manage their personal development and also conduct monthly 121's
  • It will be imperative to ensure that all customers are dealt with in an efficient friendly and professional manner through effective shift planning and leadership of the management team on shift

  WHAT DO WE NEED FROM YOU?

  We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:

  • Airports operational experience essential at a management level Duty Manager or above
  • Experience as a Line manager essential
  • Working knowledge of ground handling and airport operation regulations
  • Ability to communicate successfully at all levels above and below their appointed grade

  • High standards in delivering customer service

  • Understanding of roster coverage (preferred)

  SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL

  • Be able to provide five years address history
  • Be able to provide five years reference history (employment/education/benefit claim/character)
  • To obtain a full airside ID

  WHY CHOOSE US?

  As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

  • Free confidential 24/7 GP service
  • Hundreds of discounts (including retail, childcare + gym)
  • Affordable loans & enhanced pension scheme
  • 24/7 employee support service for you (+ family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits

  OUR APPROACH TO DIVERSITY & INCLUSION

  We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

  BE AN ESSENTIAL PART OF EVERYDAY LIFE

  DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

  #UKIDSCEJ

• About the company

  We are an international team of over 400,000 shipping professionals, united by a passion for logistics. And we work in a unique environment. DHL is as innovative as a start-up, with the power of an international organization.

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