• Job Description

  Req#: 269044

  Job Details

  Job Location: HAMILTON MEDICAL CENTER - DALTON, GA

  Position Type: Full Time

  Salary Range: Undisclosed

  Job Shift: First

  Job Category: Clerical

  Description

  JOB SUMMARY

  Responsibilities include coordination of pay roll edits, registration, billing and electronic medical record process (EMR) in outpatient rehabilitation environment and charge entry in acute care setting. Obtains information for the registration process on incoming patients regarding services needed; including demographics, insurance information, pertinent medical records and prescription for patient treatment. Assists with care coordination by scheduling and confirming appointments with patients and working through any discrepancies or problems with the referral source. Has understanding of ICD-9 and ICD-10 terminology and importance of accuracy. Assists with coordination of care between physical and occupational therapies. Serves as a liaison between clinical and clerical staff. Answers phones and directs calls to appropriate staff if he or she cannot handle the request. Make daily mail runs to main hospital to pick up and deliver interoffice mail. Serves as primary Kronos administrator and editor for outpatient and acute care rehab. Order supplies as necessary to ensure continuous efficient patient management and experience. Calls and verifies insurance coverage, pre-authorizations etc. as insurance plan indicates. Has understanding of CPT coding and medical terminology as it relates to charging rules for various payers to minimize claims denials. Works with CBO to resolve any claims denials. Scans/faxes appropriate documentation required internally and externally to complete billing cycle and patient care experience. Functions as a resource on EMR system for other staff. Coordinates any software changes and updates with vendor, HMC IT department and rehab department. Serves as a resource to other full time, part time and prn. staff on EMR functionality and identify/solve any EMR issues that arise. Promotes customer service and is an example for other staff to follow. Thinks and acts proactively to ensure smooth and efficient operations of the front desk. Provides oversight and direction of daily front office activities and staff; helping identify and prioritize tasks. Other duties as assigned.

  Qualifications

  
  

  JOB QUALIFICATIONS

  Education: High school graduate with functional knowledge of general office procedures and practices. Previous customer

  service experience preferred. Prefer experience working in a medical office environment.

  Licensure: N/A

  Experience: At least two (2) years experience in a hospital/physician office preferred. Experience with insurance

  pre-certification, medical terminology and diagnoses desired.

  Skills: Typing, medical terminology, computer knowledge, organization, telephone and public relations manners. Ability to identify and troubleshoot issues that arise and work with appropriate rehab staff and other departments to resolve issues. Provide supervision and promote teamwork with front desk and clinical staff. Ability to prioritize actions based on needs of department and patient care experience.

  ENVIRONMENTAL AND WORKING CONDITIONS

  Works inside an office setting within a typical medical ancillary department. May be required to work a flexible schedule. Exposure to hazardous chemicals and equipment found in a typical therapy setting.

• About the company

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