Remington Hotels
Front Office Manager - Courtyard San Diego/Solana Beach/Del Mar
This job is now closed
Job Description
- Req#: 5001053331906
- Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
- Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
- High work ethic, self-initiative, independent judgment
- May be required to work varying schedules to reflect the business needs of the property
- Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
Job Description
What you will be doing
Annual Salary: $70K
Location
Solana Beach Courtyard-SANSB
Location Description
717 HIGHWAY 101, SOLANA BEACH, California 92075Just a short walk to the coast, the unique Courtyard By Marriott San Diego Del Mar Solana Beach was designed with work and play in mind. Our Pool and Local Beach are ready for your relaxation and entertainment! Enjoy our prime location on the historic Pacific Coast Highway near a variety of attractions including the Del Mar Fairgrounds, the Cedros Avenue Design District, and Fletcher Cove Beach and Family Park.Requirements
What we are looking for
Status
Full-time
About the company
With more than four decades in the industry, Remington knows hospitality. We are a community of focused and passionate people. Led by accessible and authentic leadership, we are driven by a collaborative spirit. Our high performance culture, with clear goals and continual opportunities, offers a path to success. Come join us and succeed in our dynamic and purposeful culture. At Remington, your voice is welcomed, your work matters, and you are valued. You may join us for the job, but you'll stay for the career.
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