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Job Description
- Req#: NEW014325
- Lead and manage all aspects of the Front Office operations, including Front Desk, Guest Services, Concierge, and Bell Desk.
- Ensure a consistent high level of guest satisfaction by delivering efficient and personalized service.
- Monitor room inventory, availability, and rate strategy in collaboration with Revenue and Reservations.
- Train, coach, and mentor front office associates to uphold Hyatt’s brand standards and service excellence.
- Handle guest concerns and resolve challenges promptly and professionally .
- Oversee the implementation of Hyatt policies, procedures, and service standards.
- Prepare departmental schedules, forecasts, and budgets; manage labor costs and productivity.
- Collaborate with Housekeeping, Engineering, Security, and other departments to ensure a smooth and coordinated operation.
- Ensure compliance with safety and hygiene regulations.
- Participate in recruiting, onboarding, performance evaluations, and team development initiatives.
- A true desire to satisfy the needs of others in a fast-paced environment
- Refined verbal and written communication skills
- Minimum of one-year previous front office supervisory experience preferred
- Ability to work a flexible schedule
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.The Front Office Manager will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling.About the company
The Hyatt Corporation came into being upon purchase of the Hyatt House, at Los Angeles International Airport, on September 27, 1957.
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