• Job Description

  Req#: FRONT015615

  The Front Office Manager is responsible for overseeing the day-to-day operations of the Front Office, ensuring an exceptional guest experience from check-in to check-out. This role leads the front desk team with a focus on hospitality, accuracy, and efficiency, while upholding brand standards. This role is key to creating a welcoming atmosphere that leaves a lasting impression on every guest.

  Key Responsibilities:

  • Lead and manage all functions of the front desk operation, including guest check-in/check-out, reservations, and guest services.
  • Recruit, train, schedule, and develop front office team members to ensure high performance and guest satisfaction.
  • Ensure a warm, welcoming, and professional environment for all guests and visitors.
  • Handle guest issues, concerns, and special requests promptly and professionally.
  • Monitor and manage front office financials including cash handling, room rates, and billing accuracy.
  • Ensure compliance with Hilton standards, local regulations, and company policies.
  • Collaborate with other departments (Housekeeping, Engineering, Sales, etc.) to ensure seamless guest service.
  • Maintain knowledge of resort activities, services, and area attractions to assist guests effectively.
  • Monitor performance metrics (e.g., SALT scores, upselling success, occupancy) and implement improvements as needed.
  • Serve as Manager on Duty in rotation with leadership team.

  Qualifications:

  • High school diploma or equivalent required; hospitality degree or relevant college coursework preferred.
  • Minimum 2–3 years of front desk or guest services supervisory experience, preferably in a full-service or resort setting.
  • Proven leadership and team management skills with a guest-first mindset.
  • Strong communication, organizational, and problem-solving abilities.
  • Proficiency in Hilton OnQ PMS and familiarity with Hilton policies preferred.
  • Must be able to work a flexible schedule, including weekends, holidays, and evenings.

  Benefits:

  Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

Notice