• Job Description

  Req#: R40850

  Hotel:

  Springfield Courtyard

  3527 West Kearney

  Springfield, MO 65803

  Front Office Manager

  Full time

  Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

  Marriott Courtyard in Springfield, Missouri is on the lookout for a energetic Front Office Manager with Hotel experience to join our dynamic team! With 136 stylishly furnished suites, we're not just offering a job – we're inviting you to be part of an exciting journey! Our 1,800 sq. ft. of event space is the canvas for memorable experiences, and Springfield's rich blend of art, culture, and outdoor adventures is the perfect backdrop. From the Ozark Mountains' breathtaking trails to the lively local scene, there's always something new to explore. The hotel is conveniently located off Hwy 60, offers monthly employee socials and a positive team culture with opportunity for advancement. Join us at Residence Inn Springfield, where your career meets the ultimate blend of work and play. Ready to make waves in the hospitality world? Apply now and let the Atrium spirit fuel your success!

  Benefits

  • Monthly employee socials to honor all anniversaries, birthdays, and employee of the month recognition.

  • Positive team culture and opportunity for advancement.

  • Monthly coffee with the GM – free beverage item from café provided.

  • Discounted rates at Atrium and Marriott properties.

  • Benefits: Merit Increases, Referral Bonus, Paid Vacation/Sick time/holidays, Health/401K, Daily Pay option, Tuition Reimbursements, Management training, Gym membership discounts, Auto/Home Insurance and Pet Insurance to name a few.

  • Conveniently located off James River Freeway Hwy 60.

  Primary Purpose:

  The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed.

  Work Performed:

  The Front Office Manager will be tasked with the following duties, responsibilities, and assignments:

  • Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline

  • E nsur e that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate ;

  • Creat e a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships;

  • Coordinat e activities with other departments to ensure that services are provided in an efficient and timely manner ;

  • Ensur e financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives;

  • Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness A ssured S tandards ;

  • Evaluat e and recommend revenue driving initiatives and monitor revenue performance ;

  • Recommend and implement approved changes that could improve service and increase operational efficiency ;

  • Ability to serve as Manager on Duty; and

  • Any and all other work as required to complete the primary purpose of the position.

  Qualifications:

  Required Prior Experience:

  Minimum 2 years of hospitality, front desk experience,

  Minimum 2 years of prior supervisory experience

  Preferred Prior Experience:

  2 years of night audit experience

  Required Education:

  High school diploma or equivalent

  Preferred Education:

  Bachelor’s Degree in related field

  Required Technology:

  Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams

  Physical:

  Able to lift 50lbs occasionally

  Able to lift 10lbs regularly

  Able to stand/or walk for duration of scheduled shift

  Other:

  Able to work a flexible schedule to include evenings, nights, weekends, holidays, and special events

  Competencies:

  (65) Managing Vision and Purpose

  Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.

  (15) Customer Focus

  Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

  (60) Building Effective Teams

  Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

  __________________________________________________

  What’s In It For You?

  At Atrium Hospitality, we believe in the power of Service , Perseverance, Inclusion, Respect, Innovation , and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, overcome challenges together, and embrace new ideas to improve.

  • Career Growth & Learning – 40% of our management hires are internal promotions!
  • Get Paid When You Need It – Daily Pay option available.
  • Invest in Your Future – 401k plans with company match.
  • Comprehensive Health Coverage – Medical, dental, and vision insurance options.
  • Paid Time Off/Vacation Holiday- Enjoy exclusive Atrium Traveler discounts to explore new destinations.

  _____________________________________________

  Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

  Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

  Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

• About the company

Notice