Peachtree Hospitality Management
Front Office Supervisor
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Job Description
- Req#: FRONT012352
- Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
- Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- YOU WILL NEED TO HAVE OPEN AVAILABLITY. NIGHTS, WEEKENDS, HOLIDAYS! NO EXCEPTIONS!
The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.
Qualifications
Education
Required
High School
Experience
Required 2 years
Prior hotel or hospitality experience.
Behaviors
Preferred
Thought Provoking : Capable of making others think deeply on a subject
Team Player : Works well as a member of a group
Loyal : Shows firm and constant support to a cause
Leader : Inspires teammates to follow them
Innovative : Consistently introduces new ideas and demonstrates original thinking
Functional Expert : Considered a thought leader on a subject
Enthusiastic : Shows intense and eager enjoyment and interest
Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
Dedicated : Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred
Self-Starter : Inspired to perform without outside help
Growth Opportunities : Inspired to perform well by the chance to take on more responsibility
Goal Completion : Inspired to perform well by the completion of tasks
Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals
Entrepreneurial Spirit : Inspired to perform well by an ability to drive new ventures within the business
Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization
Licenses & Certifications
Preferred
TIPS Certification
About the company
Peachtree’s growth and diverse portfolio of hotel real estate and debt assets provide an increasing number of diverse career opportunities. Management recognizes the crucial roles of training and mentoring to assure success for its employees. Peachtree Hotel Group values its employees and recognizes they are its greatest asset. The company offers competitive salaries, bonus plans and benefits, such as health insurance and travel opportunities.