• Job Description

  Req#: R55964

  Company Overview

  At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

  
  Department Overview

  Mobile Video Technical Support

  
  Job Description

  The Front Office Tech Support Representative responsibilities include:

  • Diagnosing and resolving customer issues through phone, web, email, and direct customer interaction.
  • They are also responsible for maintaining critical relationships developed by other departments throughout the problem/resolution cycle.
  • Additionally, they will communicate actively with other departments detailing specific customer’s issues.
  • Answer Inbound Technical Support Calls (about 30 to 40 calls/day)
  • Track and resolve issues
  • Interface with Back Office (Tier 2) on customer issues and comments
  • Help Maintain online Knowledge Base
  • Provide Technical Assistance to Regional Sales Managers daily
  • Answer after hours calls from customers
  • Customer Advocate

  Preferred Experience:

  • Demonstrated inbound Call Center experience (0 -2 years’ experience preferred)
  • Previous technical support/engineering/trouble shooting experience
  • Extensive PC/Networking troubleshooting experience desired
  • A+ Certifications (preferred but not required)

  Target Base Salary Range: $48,400- $53,000 USD
  
  Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

  #LI-DB1

  
  Basic Requirements

  • High school diploma or equivalency

  • 0-2 years of demonstrated inbound Call Center experience

  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

  
  Travel Requirements

  Under 10%

  
  Relocation Provided

  None

  
  Position Type

  Experienced

  
  Referral Payment Plan

  Yes

  Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

  
  EEO Statement

  Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

  We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

  We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

• About the company

  Motorola Solutions, Inc., is an American data communications and telecommunications equipment provider that succeeded Motorola, Inc.,

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