Duties and Responsibilities

Front Desk:

• Greet patients.
• Verify patient’s appointment in the EPIC Practice Management System.
• Update and verify patient’s demographic in the EPIC Practice Management System i.e. address, telephone, FPL and/or insurance coverage.
• Check in with patient while he/she is waiting for medical appointment.
• Maintain the smooth flow of communication between the patient and the back office.
• Handle scheduling inquiries.
• Responsible for the coordination of chronic care services, which includes such tasks as data entry, database reporting, face-to-face interaction and phone communication with patients,
• Answer telephone calls promptly and courteously.
• Retrieve voicemail messages and return calls appropriately.
• Patient Communication -Regularly communicate with patients via phone and face-to-­face interaction.
• Transfer telephone calls to other staff (e.g. nursing staff, outreach staff or etc. accordingly) appropriately.
• Assist patients with scheduling for health education and chronic care services.
• Make, cancel and re-schedule appointments as needed.
• Ensure proper credit/payment id maintained on patient’s account (e.g. performs cashiering duties, posting charges, prints out receipts, etc.)
• Responsible for opening and closing of cash box.

Patient Support Services:

• Provide language assistance for LEP (Limited English Proficient) patients during intake and scheduled visits with providers.
• Call patients 1-2 days before their appointment to remind them of their appointment.
• Follow up with phone calls.
• Address patient concerns (medical or clinical operation) and effectively communicate that to appropriate individuals.

Other Performance Expectations:

• Work on Saturday Clinics as scheduled.
• Work as a team player and be willing to assist other members in other duties within his/her capabilities, to aid the clinic team in providing good efficient patient care.
• Facilitate patient flow by working effectively and efficiently.

Job Requirements

• High School Diploma, Trade school certificate; At least one year of clinical front office experience in private or health care organization preferred; Experience with physician coding preferred.
• Knowledge of various health programs (i.e. CHDP, FPACT, MEDI-CAL,MEDICARE, HEALTHY FAMILIES, COMMERCIAL PAYERS)
• Computer skills: Working knowledge of Microsoft Word and Excel. Able to use health related Practice Management System.
• Proficiency in written and verbal English and Spanish.
• Exceptional customer service skills.