• Job Description

  Req#: 192131

  Duties and Responsibilities

  Front Desk:

  • Greet patients.
  • Verify patient’s appointment in the EPIC Practice Management System.
  • Update and verify patient’s demographic in the EPIC Practice Management System i.e. address, telephone, FPL and/or insurance coverage.
  • Check in with patient while he/she is waiting for medical appointment.
  • Maintain the smooth flow of communication between the patient and the back office.
  • Handle scheduling inquiries.
  • Responsible for the coordination of chronic care services, which includes such tasks as data entry, database reporting, face-to-face interaction and phone communication with patients,
  • Answer telephone calls promptly and courteously.
  • Retrieve voicemail messages and return calls appropriately.
  • Patient Communication -Regularly communicate with patients via phone and face-to-­face interaction.
  • Transfer telephone calls to other staff (e.g. nursing staff, outreach staff or etc. accordingly) appropriately.
  • Assist patients with scheduling for health education and chronic care services.
  • Make, cancel and re-schedule appointments as needed.
  • Ensure proper credit/payment id maintained on patient’s account (e.g. performs cashiering duties, posting charges, prints out receipts, etc.)
  • Responsible for opening and closing of cash box.

  Patient Support Services:

  • Provide language assistance for LEP (Limited English Proficient) patients during intake and scheduled visits with providers.
  • Call patients 1-2 days before their appointment to remind them of their appointment.
  • Follow up with phone calls.
  • Address patient concerns (medical or clinical operation) and effectively communicate that to appropriate individuals.

  Other Performance Expectations:

  • Work on Saturday Clinics as scheduled.
  • Work as a team player and be willing to assist other members in other duties within his/her capabilities, to aid the clinic team in providing good efficient patient care.
  • Facilitate patient flow by working effectively and efficiently.

  Job Requirements

  • High School Diploma, Trade school certificate; At least one year of clinical front office experience in private or health care organization preferred; Experience with physician coding preferred.
  • Knowledge of various health programs (i.e. CHDP, FPACT, MEDI-CAL,MEDICARE, HEALTHY FAMILIES, COMMERCIAL PAYERS)
  • Computer skills: Working knowledge of Microsoft Word and Excel. Able to use health related Practice Management System.
  • Proficiency in written and verbal English and Spanish.
  • Exceptional customer service skills.

• About the company

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