California Jobs
FT Customer Experience Associate - Work From Home
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Job Description
- Req#: 32626258573
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $95K per year
- Comprehensive healthcare benefits
- Opportunity for career advancement and growth within the organization
- Flexibility to work remotely from anywhere in the U.S.
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and overall customer experience
What to Expect (Job Responsibilities):
- Serve as the primary point of contact for customer success and support inquiries, managing regular client communications and meetings
- Execute client onboarding processes to ensure smooth implementation and platform adoption
- Monitor customer health metrics and proactively identify opportunities to enhance client satisfaction
- Document customer feedback and insights to inform product and service improvements
- Collaborate with cross-functional teams to resolve technical issues and enhance the customer experience
What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Minimum of 2 years of experience in customer service or a related field
- Exceptional communication skills, both written and verbal
- Strong problem-solving abilities and attention to detail
- Proficiency in using customer relationship management (CRM) software and other relevant tools
How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related customer service role
- Familiarity with customer health metrics and how to leverage them for client engagement
- Previous involvement in onboarding processes or client implementation projects
- Ability to work collaboratively in a cross-functional team environment
- Knowledge of product and service improvement methodologies
#HealthcareServices #CustomerExperience #RemoteWork #CareerOpportunity #ClientSatisfaction
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