California Jobs
FT Customer Support Specialist - Work From Home
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Job Description
- Req#: 32623966264
Employer Industry: Technology Services
Why consider this job opportunity:
- Salary up to $80,000 per year
- Comprehensive benefits package including medical, dental, and vision coverage
- 401k plan with employer contributions
- Paid time off (PTO) for work-life balance
- Opportunities for ongoing training and professional development
- Flexible remote work arrangement available
What to Expect (Job Responsibilities):
- Provide exceptional customer service to clients through various communication channels such as phone, email, and chat
- Troubleshoot and resolve technical issues with the employer's products and services
- Accurately document and track customer interactions and resolutions
- Escalate complex issues to the appropriate team for resolution
- Proactively identify and address potential customer concerns and needs
What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Minimum educational requirement: High School Diploma or GED
- Exceptional phone and listening skills
- Strong written and verbal communication skills
- Ability to effectively document and track customer interactions
How to Stand Out (Preferred Qualifications):
- Experience in a customer support role, particularly within the technology sector
- Familiarity with troubleshooting technical issues
- Previous experience with customer relationship management (CRM) software
- Ability to work in a fast-paced environment
- Strong problem-solving skills
#TechnologyServices #CustomerSupport #RemoteWork #CareerOpportunity #CompetitivePay
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