• Job Description

  Req#: R81180

  Accountabilities

  • Responsible for managing the order process in an accurate and timely manner for customer contracts. This includes, but is not limited to, order functions including order review, order processing and account maintenance in accordance with established business rules and guidelines.
  • Responsible for driving and identifying opportunities for continuous improvement.
  • Responsible for daily account maintenance such as adding/deleting IDs, ID support, changing addresses, cancels, credits, billing and invoice inquiries.
  • Effectively communicate with other departments such as sales, sales operations, customer support, legal, pricing, credentialing, credit management, etc. to problem-solve both internal and external customer issues.
  • Contributes to a positive team environment through the achievements of team objectives and measurements. Assists global team members as needed.
  • Completes other duties as assigned.

  Qualifications

  • 2 or more years of BPO experience
  • Excellent verbal and written communication skills
  • Strong attention to detail
  • Demonstrate analytical and problem solving skills
  • A proactive and highly motivated individual, eager to thoroughly understand complex areas
  • Proficiency with tools required to support Global Customer Fulfillment functions
  • Experience with order fulfillment is preferred
  • Must be in current role for 1 year
  • Must not have received any Disciplinary Action within the past 12 months
  • Must not have any Attendance and Punctuality issues in the past 12 months
  • Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
  • Must have a Successful or above rating in the last Enabling Performance cycle.

  LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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• About the company

  RELX is a British multinational information and analytics company headquartered in London, England.

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