• Job Description

  Req#: 126126

  Job Location: Hershey, PA
  Hourly Pay Rate: $20.00
  Minimum Age: 18 years of age or older
  Availability: Requires availability to work daytime, evening, weekend, and holiday shifts

  Hershey’s Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats, and gifts. Part of what makes our guests’ experience so amazing is the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions through our people. If you would like to be part of the Hershey Chocolate World team that brings our mission to life every day, keep reading to find a career that fits your interest and abilities.

  This role supports both the operational and financial coordination within the Food & Beverage (F&B) department. Key responsibilities include scheduling, onboarding, administrative oversight, and acting as the liaison between finance and food service teams to ensure smooth communication and adherence to company policies.

  This is a full-time hourly position located in Hershey, Pennsylvania with 40 hours per week. The company will not provide relocation assistance for this position.

  Responsibilities & Duties

  Scheduling & Onboarding

  Create, post, and maintain weekly and daily schedules using WorkForce

  Coordinate onboarding and training schedules for new hires

  Design and manage schedule templates in alignment with labor budgets

  Monitor staff availability and report exceptions to department managers

  Time-Off & Shift Management

  Review and adjust employee time-off requests and shift changes

  Communicate schedule updates and ensure coverage consistency

  Financial Coordination

  Act as liaison between accounting/finance teams and Food & Beverage operations

  Gather and report data needed for end-of-month financial processes

  Process invoices and returns, and work with vendors to follow company procedures

  Administrative Functions

  Verify weekly flex-force payroll and attendance records

  Maintain documentation including medical excuses, employment forms, phone lists, and scheduling verification forms

  Track hours to ensure compliance with labor laws and ACA regulations

  Departmental Support

  Assist department managers with departmental objectives and special projects

  Qualifications & Skills

  • Excellent communication with diverse teams
  • Professional appearance and demeanor
  • Strong customer service and teamwork skills
  • Quick adaptability to new software systems
  • Analytical thinking and multitasking abilities
  • Experience managing both daily tasks and long-term projects
  • 1–2 years of administrative experience in scheduling, hospitality, food service, or related field
  • Basic proficiency in computer systems, including Excel and scheduling software (WorkForce preferred)
  • Strong interpersonal and communication skills
  • Ability to manage time-off requests and employee availability
  • Basic understanding of payroll and invoice processing
  • Ability to work both independently and in team settings

  Physical Requirements

  • Repetitive hand, wrist, and forearm movements
  • Occasional overhead lifting
  • Bending, stooping, and twisting as needed
  • Ability to communicate clearly with guests and co-workers

  Minimum Education and Experience Requirements:

  Education: High school diploma or equivalent, Bachelor’s Degree preferred

  Experience: Minimum 1-2 years of business relevant coursework (scheduling, finance, accounting)

• About the company

  6329445 The Hershey Company, commonly known as Hershey's, is an American multinational company and one of the largest chocolate manufacturers in the world.

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