Why Join Aztec Shops? One of the largest retail and hospitality service providers in San Diego, Aztec Shops Ltd. is nearing a century of recognized excellence in service to the San Diego State University community and beyond, including 34,000 enrolled students and more than 400,000 living alumni. Whether it is fulfilling full-time career positions - all of which include generous health, dental, and retirement benefit plans and more - or student work, we offer our prospective team members a rewarding portfolio of opportunities. Apply today and grow with us!

Full Time - Loss Prevention Assistant Manager

Job Code: SHOPSEC2/10103/Loss Prevention Assistant Manager

Under routine direction, assist the Senior Manager of Loss Prevention with the daily operations of the Loss Prevention Department including providing support to all Aztec Shops retail stores, markets, housing and dining facilities, including Snapdragon Stadium, to combat external theft, internal theft, and shrinkage. The Assistant Manager will continuously evaluate Loss Prevention procedures and stay current with evolving tactics and strategies to limit retail loss to Aztec Shops. The Assistant Manager will oversee the day-to-day operations of the Loss Prevention Department in the absence of the Senior Manager of Loss Prevention.

ESSENTIAL DUTIES AND RESPONSIBILITIES DEPENDING ON LOCATION:

1. Assists management with daily operations and theft-related incidents.
2. Ensures that proper procedures and guidelines are in place to reduce shrinkage and limit liability to Aztec Shops.
3. Serves as the day-to-day lead for hourly Loss Prevention Agents.
4. Ensures Loss Prevention Agents are executing tasks effectively and consistently and works with Senior Manager, Loss Prevention to ensure team goals are met.
5. Supports Loss Prevention Agents during active incidents (e.g., theft, fraud), ensuring proper protocols are followed.
6. Serves as the main point of contact for Loss Prevention matters including customer issues and complaints in the absence of the Senior Manager of Loss Prevention.
7. Assists with planning, coordinating, and preparing investigations involving internal and external theft.
8. Operates in a sensitive political environment requiring a high degree of discretion and confidentiality.
9. Ensures the safety and security of all residents, guests, staff, and property at all Aztec Shops owned, operated, or leased locations.
10. Assists with the civil demand collection and has oversight of the meal plan spot checks.
11. Oversees and trains employees engaged in surveilling and apprehending theft suspects.
12. Ensures proper records are maintained and proper video surveillance of all apprehensions is maintained in accordance with California State University (CSU) policies and applicable laws.
13. Develops and maintains professional and positive working relationships with customers, coworkers, vendors, student organizations, faculty, staff, University Police, and other law enforcement agencies and security contractors.
14. Operates under the authority of California Penal Code Section 490.5(f)(1) when apprehending theft suspects.
15. Responsible for management of Grad-Fest security contract.
16. Provides in-person Loss Prevention awareness training to all Aztec Shops Dining and Bookstore employees.
17. Evaluates the appropriate surveillance camera coverage in Aztec Shops locations and works with the Senior Manager of Loss Prevention on the coordination of any repairs with the contractor.
18. Assists with the upkeep and management of all alarm systems, including training new personnel.
19. Committed to promoting diversity, equity, and inclusion in the workplace.
20. Must comply with and ensure continued, consistent compliance with all company policies, and federal, state, and local laws/regulations.

MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED:

The minimum requirement for applicants is a High School diploma or General Education Development (GED) degree; plus at least five years of experience in Loss Prevention/Security Management. Some college, Certified Forensic Interviewer (CFI), or other investigative certification preferred.

At least one year in a supervisory role. Familiarity with regulatory requirements and best practices in loss prevention and safety.

Must be proficient in the use of computers, CCTV systems, and Microsoft Office and Google Workspace. Must possess, at time of hire, or be able to obtain CPR certification within 6 months post-hire and keep all certifications current.

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:

LANGUAGE SKILLS: Must be able to read, write, and understand English. Requires the ability to follow verbal and written instructions, guidelines, and objectives. Requires the ability to read, comprehend, analyze, and interpret general business information, regulations, and policy manuals. Ability to effectively present information and respond to questions from employees, coworkers, vendors, other departments, customers, and the general public.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, and volume.

REASONING ABILITY: Ability to carry out instructions furnished in written, verbal, or diagram form. Ability to deal with problems involving multiple variables and active opposition. Must be able to make sound decisions in high-stress environments where the consequences of error are great.

MANUAL DEXTERITY: Must have average levels of eye/hand/foot coordination. Must be able to utilize a computer.

PHYSICAL COMMUNICATION: Must have the ability to talk/express and/or exchange ideas and hear/perceiving sounds to allow for normal and emergency communication.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is frequently required to move rapidly during emergency situations, and must be able to run, jump, grapple, and grab. The employee may need to use reasonable force to effect the arrest of criminal suspects.

WORKING CONDITIONS AND HAZARDS: The primary work environment is in retail stores and food services units with a variety of surroundings. The retail stores are generally carpeted, with merchandise fixtures and HVAC. Some of the food services units do not have HVAC and are hot and humid. May on occasion work at Snapdragon Stadium and/or Viejas Arena where they may need to ascend/descend stairs.

BACKGROUND CHECK INFORMATION: A background check will be conducted after a conditional offer of employment is extended by the company and accepted by the applicant and must be satisfactorily completed prior to any applicant beginning work.

Aztec Shops is an Equal Opportunity Employer. We are committed to making equal employment opportunity (EEO) decisions based solely on an individual's qualifications as they relate to the requirements of the position for which the individual is being considered.

Our Organization
Aztec Shops, Ltd., founded in 1931, is a non-profit corporation that functions as an auxiliary of San Diego State University. Aztec Shops operates without subsidy from the University or the State, managing a diverse portfolio of services including operation of SDSU Campus Stores, SDSU Dining, and other services.

Mission Statement
Aztec Shops, Ltd., strives to advance the priorities of San Diego State University and enhance the quality, affordability, and accessibility of every student's educational experience.

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