• Job Description

  Req#: A0074-25-0004?language=en&page=69&sort=publicationDateDesc

  Job summary

  Essential attributes:

  Experience in dealing with the public by phone and in person

  IT skills/computer literacy

  Ability to work as part of a multi-skilled team

  37.5 hours per week

  Overtime available for covering holiday and sickness absence

  In-house training for duties will be given on a one to one basis

  Salary start at £12.90 per hour, with a pay review on completion of probationary period.

  If you have any questions, please contact Jenna Walker (Operations Manager) by phone or email.

  Telephone: 01772 970907

  Interviews to be held: 12th August 2025

  Main duties of the job

  Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

  Ensuring appropriate appointment booking when requested by patients, GPs or nurses.

  Completing day-to-day administration tasks such as handling inbound documents, registering new patients, data entry, prescription requests and recall of patients.

  Promotion and compliance with safeguarding of all of our service users

  Using your own judgement and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

  About us

  The New Hall Lane Practice is a long established, 4 partner, family practice with a list size of around 7,200 patients, conveniently located in the heart of Preston.

  We are a dynamic team who work hard to provide quality care and clinical excellence. We are a forward thinking, busy but friendly practice with high QOF achievements.

  We take pride in being a long-standing training practice for ST doctors from the University of Manchester.

  We use the EMIS Web clinical system.

  CQC rating Good.

  Details

  Date posted

  11 July 2025

  Pay scheme

  Other

  Salary

  Depending on experience £12.90ph but otherwise negotiable depending on experience.

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A0074-25-0004

  Job locations

  Geoffrey Street Health Centre

  Geoffrey Street

  Preston

  PR1 5NE

  
  

  Job description

  Job responsibilities

  The hours for this role is 37.5 and the working pattern will be Monday to Wednesday 8.30am-5pm, Thursday 8.30am-3.30pm and Friday 8.30am-6.30pm.

  Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

  Deal with all general enquiries, explain procedures and make new and follow-up appointments

  Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner

  Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed

  Process repeat prescriptions requests and ensure that they are ready for collection by the patient within 24 hours, either on the computer or manually

  Enter patient information on the computer including all scanning of correspondence and sending to the clinical team for filing and coding

  Make and serve refreshments, ensure the kitchen is kept clean and tidy, ensure the waiting room is tidy in turn with other staff

  Ensure all new patients are registered onto the computer system promptly and accurately

  Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Operations Manager.

  Job description

  Job responsibilities

  The hours for this role is 37.5 and the working pattern will be Monday to Wednesday 8.30am-5pm, Thursday 8.30am-3.30pm and Friday 8.30am-6.30pm.

  Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

  Deal with all general enquiries, explain procedures and make new and follow-up appointments

  Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner

  Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed

  Process repeat prescriptions requests and ensure that they are ready for collection by the patient within 24 hours, either on the computer or manually

  Enter patient information on the computer including all scanning of correspondence and sending to the clinical team for filing and coding

  Make and serve refreshments, ensure the kitchen is kept clean and tidy, ensure the waiting room is tidy in turn with other staff

  Ensure all new patients are registered onto the computer system promptly and accurately

  Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Operations Manager.

  Person Specification

  Qualifications

  Essential

  • Achieved a minimum qualification in English Language & Mathematics
  • Experienced in working with the general public - both face to face contact and by telephone
  • Experience in working in a busy office environment
  • Good communication skills
  • Good keyboard skills
  • Ability to work under pressure and to deadlines
  • Ability to demonstrate interpersonal skills with whole team
  • Ability to work to protocols and procedures
  • Drive and commitment
  • Enthusiasm for the role and a team player
  • Willingness to develop and commitment to training
  • Good clear telephone manner with a clear pleasant voice
  • Friendly and helpful personality
  • Must be a team player

  Desirable

  • AMSPAR Qualification Experience of reception work specifically within General Practice, together with keyboard skills

  Person Specification

  Qualifications

  Essential

  • Achieved a minimum qualification in English Language & Mathematics
  • Experienced in working with the general public - both face to face contact and by telephone
  • Experience in working in a busy office environment
  • Good communication skills
  • Good keyboard skills
  • Ability to work under pressure and to deadlines
  • Ability to demonstrate interpersonal skills with whole team
  • Ability to work to protocols and procedures
  • Drive and commitment
  • Enthusiasm for the role and a team player
  • Willingness to develop and commitment to training
  • Good clear telephone manner with a clear pleasant voice
  • Friendly and helpful personality
  • Must be a team player

  Desirable

  • AMSPAR Qualification Experience of reception work specifically within General Practice, together with keyboard skills

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  The New Hall Lane Practice

  Address

  Geoffrey Street Health Centre

  Geoffrey Street

  Preston

  PR1 5NE

  
  

  Employer's website

  https://www.thenewhalllanepractice.co.uk (Opens in a new tab)

  Employer details

  Employer name

  The New Hall Lane Practice

  Address

  Geoffrey Street Health Centre

  Geoffrey Street

  Preston

  PR1 5NE

  
  

  Employer's website

  https://www.thenewhalllanepractice.co.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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