• Job Description

  Req#: 30118
  **Employer Industry:** Business Process Outsourcing
  
  **Why consider this job opportunity:**
  - Competitive compensation with a focus on recognizing hard work
  - Opportunity for career advancement with potential roles in Supervisor, Trainer, and Operations Management
  - Remote work flexibility, allowing you to work from home
  - Comprehensive health benefits, including medical, dental, and vision coverage after 90 days
  - Paid Time Off and participation in incentive programs with cash bonuses and prizes
  - Engaging work environment with a focus on team collaboration and support
  
  **What to Expect (Job Responsibilities):**
  - Provide customer service and technical support through inbound calls, ensuring a best-in-class experience
  - Troubleshoot and resolve customer issues while maintaining a positive demeanor
  - Identify sales opportunities and utilize sales skills to promote products and services
  - Accurately manage customer accounts and escalate issues when necessary
  - Ensure first call resolution through effective problem-solving and communication
  
  **What is Required (Qualifications):**
  - Must be 18 years of age or older
  - High school diploma or equivalent
  - Excellent organizational, written, and oral communication skills
  - Ability to type swiftly and accurately (20+ words per minute)
  - Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  
  **How to Stand Out (Preferred Qualifications):**
  - Experience in a customer service or technical support role
  - Familiarity with Windows operating systems
  - Strong conflict resolution and negotiation skills
  - Ability to thrive in a fast-paced, dynamic environment
  - Previous experience in sales or upselling products
  
  #BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  The Sydney Call Centre Inc. is a leading Canadian tech-enabled business process outsourcing company located in Sydney Nova Scotia, Canada.

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