Mass Markets
Full-Time Remote Customer Service Representative (Nova Scotia)
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Job Description
- Req#: 30165
Employer Industry: Business Process Outsourcing
Why consider this job opportunity:
- Opportunity for career advancement with paths to Supervisor, Trainer, and Operations Management roles
- Competitive benefits package including paid time off, health benefits, and life insurance
- Incentives & rewards through contests with cash bonuses and prizes
- Comprehensive training provided to help you succeed in your role
- Engaging and supportive team-oriented work environment
- Flexibility of remote work options
What to Expect (Job Responsibilities):
- Handle inbound customer service and technical support calls to resolve issues and ensure customer satisfaction
- Utilize systems and technology for effective account management and issue resolution
- Identify sales opportunities and utilize sales skills to promote new products and services
- Escalate customer dissatisfaction to the managerial team when necessary
- Maintain a high level of professionalism while building relationships with customers
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system
How to Stand Out (Preferred Qualifications):
- Previous experience in customer service or a related field
- Strong aptitude for conflict resolution and problem-solving
- Proven ability to thrive in a fast-paced work environment
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #RemoteWork #CompetitiveBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Mass Markets was founded in September 2015 by Anthony Marlowe after MCI, LC, a wholly owned Iowa City Capital Partners, LC Company acquired TMone, LLC. The company, headquartered in Iowa City, Iowa, is a Business Process Outsourcing (BPO) call center f...
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