• Job Description

  Req#: R232466
  • POSITION SUMMARY:

    As a Spa Coordinator, you will be responsible to provide excellent customer service to guests of the Cedar Creek Spa. This includes running and maintaining the front desk of the spa including monitoring bookings, check-in and outs processes, and overseeing the retail space maintenance.

    ESSENTIAL FUNCTIONS:

    • Maintain smooth front desk operations for the spa location to provide world class guest experience in bookings, check-ins/outs and retail sales. May include tours of the spa for new guests, explanations of amenities provided throughout the visit, and communication with the service providers on guest arrivals and departures.

    • Handles guest communication within the hospitality communication systems, on the phone or in person

    • Enhance guest experience through attempts to upsell or add on to services or retail items based on availability and packages available.

    • Frequently uses company computer systems to track bookings, schedule new appoint ment s, communicate with guests and other teams throughout the property

    • All other duties as assigned

    EXPERIENCE/QUALIFICATIONS:

    • Minimum Degree Required: High School Diploma or Equivalent

    • Preferred Degree: N/A

    • Certificate(s) or License(s):

    • Years of experience: 1-2 years admin experience preferred

    KNOWLEDGE, SKILLS, AND ABILITY:

    • Previous experience in working in a services industry with appointment keeping preferred

    • Excellent communication and interpersonal skills, with the ability to interact effectively with guests and associates at all levels

    • Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively

    • Ability to work in a fast-paced and dynamic environment, adapting to changing priorities and deadlines

    TRAVEL REQUIREMENTS :

    • N/A

    PHYSICAL REQUIREMENTS :

    Computer Work

    ☒ Regularly

    ☐ Occasionally

    ☐ Seldom / Never

    Walking

    ☒ Regularly

    ☐ Occasionally

    ☐ Seldom / Never

    Sitting

    ☒ Regularly

    ☐ Occasionally

    ☐ Seldom / Never

    Standing

    ☒ Regularly

    ☐ Occasionally

    ☐ Seldom / Never

    Lifting up to 50 lbs.

    ☐ Regularly

    ☒ Occasionally

    ☐ Seldom / Never

    Additional Physical Requirements (Please list if applicable)

    • Ability to work in an environment that encourages quiet and relaxation, including exposure to products with fragrances

    WORK ENVIRONMENT:

    ☐ Office

    ☐ Retail / Store

    ☒ Restaurant / Resort

    ☐ Distribution Center

    ☐ Manufacturing / Plant

    ☐ Other: _________________

    INDEPENDENT JUDGEMENT :

    ☒ Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making.

    ☐ Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

    ☐ Performs duties within scope of general company policies, procedures, and objectives . Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

    ☐ Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor.

    ☐ Develops strategic direction, goals, plans and policies for an area of responsibility. Sets broad objectives and is accountable for overall results in respective area of responsibility. Authority to make independent decisions on matters of significance. Requires high degree of independent judgment and problem solving of complex problems.

    MANAGEMENT LEVEL:

    ☒ Not applicable

    ☐ Supervisor

    ☐ Manager

    ☐ Sr Manager

    ☐ Director

    ☐ Sr Director

    ☐ Executive

    How many direct reports will this role have? 0

    Is this role typically ☐ full-time, ☐ part-time, or ☒ both?

    Will this role need email access? ☒ Yes ☐ No

    Is this role able to work remotely ? ☐ Frequently ☐ Occasionally ☐ Rarely ☒ Never

  • Additional Job Description

    Additional Job Description

    Full Time Benefits Summary:

    Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

    Medical

    Dental

    Vision

    Health Savings Account

    Flexible Spending Account

    Voluntary benefits

    401k Retirement Savings

    Paid holidays

    Paid vacation

    Paid sick time

    Bass Pro Cares Fund

    And more!

    Part Time Benefits Summary:

    Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

    Dental

    Vision

    Voluntary benefits

    401k Retirement Savings

    Paid holidays

    Paid vacation

    Bass Pro Cares Fund

    And more!
  Full Time Benefits Summary:
  Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
  • Medical
  • Dental
  • Vision
  • Health Savings Account
  • Flexible Spending Account
  • Voluntary benefits
  • 401k Retirement Savings
  • Paid holidays
  • Paid vacation
  • Paid sick time
  • Bass Pro Cares Fund
  • And more!
  Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
  Reasonable Accommodations
  Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
  If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
  Big Cedar Lodge

• About the company

  Bass Pro Shops was founded in 1972 by avid young angler Johnny Morris on eight-square-feet of space in the back of his father's liquor store in Springfield, Missouri. Today, the leading national retailer of outdoor gear and apparel has 200 retail and marine center locations across North America. Johnny's passion for the outdoors and his feel for the products and shopping experiences desired by outdoor enthusiasts transformed the industry. Bass Pro Shops locations are more than just stores — they are true destination experiences that draw more than 200 million visitors annually. Each location is heavily customized to reflect the character of the region. In addition to giant aquariums teeming with live fish and extensive wildlife mounts and dioramas, many locations feature unique restaurants and ocean-themed bowling alleys. In 2017 Bass Pro Shops acquired Cabela’s to create a "best-of-the-best" experience with superior products, dynamic locations and outstanding customer service.

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