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Job Description
- Req#: 9817
- Ordering furniture parts
- Review Helpdesk tickets to solve customer issues related to warranty claims.
- Coordinating with vendors to ship parts directly to customers.
- Assist 3rd party providers with updates and customer communication.
- Assisting in shipping/receiving parts
- Organizing spreadsheets to keep track of parts and reports.
- Assist customers, sales team, service, and call centers with inquiries via all methods of contact regarding furniture parts.
- Partner with Montage Furniture Services to ensure proper furniture claims management as it pertains to cycle time and customer satisfaction.
- At least 1 year of experience as a Parts Clerk and/or in Shipping and Receiving.
- Ability to speak, read and write proficiently in Spanish.
- Warranty claims and/or service and repair experience.
- Ability to professionally interact with internal and external customers to drive results.
- Willingness to learn about new products and processes.
- Strong communication and organizational skills.
- High attention to detail dealing with complicated tasks.
- Work is performed in an office and warehouse environment.
Overview – The Furniture Parts Clerk is responsible for assisting with parts shipping and receiving as well as inventory management.
Key Duties & Responsibilities
Required Experience
Preferred Experience
Skills & Ability
Working Conditions:
May require prolonged periods of sitting/stand
Conn’s HomePlus is an equal opportunity employer.
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About the company
Visit Conn's HomePlus® to shop a variety of furniture, appliances, electronics, mattresses, computers and more. Apply for credit today and get qualified in minutes.
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