• Job Description

  Req#: 455070

  Job Description

  
  

  Job Title : Gallery Associate

  D epartment: Visitor Experience and Safety

  Reports To: Director of Visitor Experience and Safety

  Supervisory Responsibility: N/A

  Base Pay rate: $13 . 0 0/hour

  FLSA Status: non-exempt (full-time )

  Work schedule: V ariable including evenings , weekends , and occasional holidays; 3rd shift (1am-9am)

  Prepared/Revised Date: 0 2 /0 7 /202 3 ______________________________________________________________________

  Job Summary:

  
  

  Gallery Associates at the Columbus Museum of Art (CMA) serve a multifaceted role in the museum , providing holistic support for the Visitor Experience Department from working on the floor, and being at the welcome desk to monitoring CCTV . Gallery Associates serve a dual role to ensure a positive visitor experience and maintain the safety of the people in the buildings and the property. C andidates for this position enjoy helpi ng people, learning new skills , and having the ability to handle multiple tasks simultaneously while promoting the philosophies and values of CMA .

  Candidates must possess a flexible schedule, including weekday, weekend, and evening hours and the ability to work at both CMA locations (the Columbus Museum of Art on Broad St. and the Pizzuti Collection of the Colum bus Museum of Art on Park St.)

  Duties and Responsibilities :

  • Create a first impression of welcome and warmth to all the Museum’s visitors, setting the mood and tone for each guest’s experience.

  • Project an attitude of openness and access to all visitors

  • Initiate dialogue with visitors and answer questions to promote a friendly and engaged gallery experience.

  • Answer multi-extension telephone system, responding effectively and efficiently to all questions and requests for information, including basic visitor information, website information, programs, tour options, and processing payments. Maintain knowledge of museum departments and staff members, their programs and ongoing work, to expedite connection of callers to the appropriate staff.

  • Handle cash transactions in an effective and efficient manner.

  • Maintain the safety of people and art in museum galleries and spaces.

  Ensure that visitors comply with Museum policies, by proactively communicating those policies in a direct, friendly , and respectful manner.

  Approach and engage and if needed redirect visitors as appropriate, respecting boundaries and personal space, thoughtfully monitoring body language and facial expression, and always communicating in a respectful and professional manner.

  • Participate in regular professional development workshops about museum security procedures, CMA philosophies, learning, visitor engagement and conversational strategies, professional behavior, customer service , and art and exhibition content.

  • Communicates and collaborates regularly with colleagues across multiple departments to improve team effectiveness.

  • U se computer-based programs ticketing systems, phone systems, CCTV , and fire panels to fulfill all necessary responsibilities

  Qualifications:

  • Excellent interpersonal and conversational skills, with specific attention to both verbal and nonverbal communication

  • W illingness and capacity to acquire new skills and knowledge ; i ntellectually curious

  • Ability to ass ert oneself to enforce policies; can manage crowds and lines in a polite and professional manner

  • Strong writing and reading skills; experience copy-editing desirable but not required

  • Responsible, dependable, trustworthy, cooperative, flexible, and self-motivated; f riendly, empathetic, and positive attitude

  • Must maintain a high level of confidentiality, regarding the museum's policies and procedures, employees, events, clients, and all related matters regarding such parties

  • Can handle multiple tasks simultaneously, including phone and radio communication, monitoring access control systems, CCTV surveillance, and accurate data entry

  • Ability to self-manage time and focus to get things done

  • Capacity to exercise critical thinking and good judgment

  • Experience in one or more of the following areas is a strong plus: educational/teaching, hospitality, security, retail, visitor/customer service

  Uniform Requirements: This position does require maintaining a dress code and a clean , professional personal appearance

  Physical Demands: Staff members must be able to stand , walk , and be attentive and engaged for long periods of time while monitoring gallery spaces. Must be able to use a full range of body movement to assist visitors and ensure safety. Must be able to walk on flat or incline surfaces (up and down) and go up and down stairs , especially in emergency situations . May occasionally have to climb or balance. Must be able to see, smell, hear, talk, read , and comprehend. Must be able to lift 25 lbs. Must be able to understand and follow verbal and written instructions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  Work Environment: Expect a cooperative, team-focused environment working directly with visitors of all ages and backgrounds. CMA galleries experience a full range of activities from quiet and slow-paced to loud and crowded. All work is focused on providing a positive visitor experience while also promot ing CMA's mission and values.

• About the company

  The Columbus Museum of Art is an art museum in downtown Columbus, Ohio.

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