• Job Description

  Req#: 265769
  Job Description
  
  
  
  
  · Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
  · Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
  · Diagnose and resolve technical hardware and software issues involving internet connectivity, VOIP and more;
  · Identify and escalate priority issues per Client specifications;
  · Redirect problems to appropriate resource;
  · Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
  · Follow up and make scheduled call backs to customers where necessary;
  · Stay current with system information, changes and updates
  · Respond to technical and nontechnical inquiries from customers for the purpose of providing information, resolving issues and/or providing direction as may be required.
  · Use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems.
  · If customer tech problems cannot be handled over the phone, technical support representatives will schedule a repair crew to fix problems on-site.
  · Check for customer problems and fixes in the solutions database, and add new information to the database when and if new problems and fixes arisea

• About the company

  Tata Consultancy Services is an Indian multinational information technology services and consulting company headquartered in Mumbai, Maharashtra, India with its largest campus located in Chennai, Tamil Nadu, India.

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