About Us:
Big Fish, a proud member of the Tech24 family, is a premier provider of HVAC, refrigeration, and commercial kitchen equipment repair and maintenance services. Headquartered in Buda, TX, we proudly serve a diverse customer base across the greater Austin area, including healthcare networks, restaurants, retail stores, government facilities, entertainment venues, and concession operations. As part of Tech24, a national service organization based in Greenville, SC, we are backed by a network of over 1,200 team members operating coast to coast. Our mission is to deliver fast, reliable, and expert service to our customers every time.

Position Overview:
We are seeking a strategic, results-oriented General Manager to lead and oversee the daily operations of our Big Fish branch. This leadership role is responsible for driving operational excellence, enhancing customer satisfaction, and ensuring financial performance. The General Manager will manage a team of approximately 25 employees, including five direct reports across field and administrative functions, and will play a key role in shaping the future growth and culture of the organization.

Key Responsibilities:

• Provide overall leadership and direction for local operations, ensuring alignment with company goals and values.
• Oversee full profit and loss (P&L) responsibility, using key performance indicators (KPIs) and analytics to drive operational and financial performance.
• Collaborate with regional and national business development teams to support market expansion through both organic and strategic growth initiatives.
• Enforce company policies and ensure compliance across all operational areas.
• Conduct performance evaluations and provide ongoing coaching to support employee development and job satisfaction.
• Develop, implement, and manage annual budgets, operational plans, and financial forecasts.
• Make informed business decisions based on financial analysis and operational data.
• Foster open communication and collaboration with leadership across Tech24’s regional and national network.

Qualifications:

• Bachelor’s degree or equivalent combination of education and professional experience.
• Minimum of 6 years in a leadership role within a high-paced service-based organization.
• Industry experience in facility maintenance, HVAC, refrigeration, or commercial kitchen equipment repair preferred.
• Proven experience managing P&L operations and leading diverse teams.
• Familiarity with dispatching systems and ERP platforms.
• Proficient in Microsoft Office Suite, including Excel, Word, Outlook, and Power BI.
• Strong verbal and written communication skills.

Desired Skills and Attributes:

• Strong leadership presence with the ability to inspire and motivate teams.
• Excellent analytical, financial, and organizational skills.
• Ability to manage multiple priorities and meet deadlines in a dynamic environment.
• Experience in cost control, forecasting, and operational optimization.
• A commitment to safety, team development, and customer satisfaction.
• Effective problem-solving skills and a proactive, hands-on management approach.

What We Offer:

• Comprehensive medical, vision, and dental coverage
• Company-paid long-term disability and life insurance
• Short-term disability plans available
• Generous paid time off (PTO), including holidays and your birthday
• 401(k) plan with company match and immediate vesting
• A collaborative and supportive work environment with opportunities for growth

Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

For more information about Tech24 and our career opportunities visit https://www.mytech24.com/careers/