• Job Description

  Req#: 22366

  United States, Washington, Seattle

  Inflight Services

  29-Aug-2023

  Ref #: 22366

  How you'll help us Keep Climbing (overview & key responsibilities)

  The General Manager, In-Flight Service Operations is responsible for delivering operational excellence for the SEA IFS base through mentoring and developing a diverse merit team. In-Flight Service is seeking high performing individuals who have demonstrated leadership experience with a high level of accountability for developing and executing strategic plans to drive exceptional results. This leadership role is responsible for developing strategies to achieve critical performance metrics which includes, but are not limited to, Safety, Operating and Capital Plans, Customer NPS, Employee Satisfaction, & Leadership Development. This includes responsibility for approximately 1,700 flight attendants and 24 leaders and support staff in a fast-paced 24/7 operation.

  
  

  Key Responsibilities:

  • Partner with Field Operations Directors to develop and implement strategies that support the achievement of division and corporate goals for Safety, Operating and Capital Plans, Customer NPS, Employee Satisfaction and Leadership Development
  • Own base operation to ensure adherence to financial operating plan and resource and base staffing optimization to meet the needs of Flight Attendants and support the flying operation
  • Ensure base leaders are executing their role responsibilities according to established Standard Operating Procedures and driving system consistency
  • Direct base and regional projects and activities within IFS and/or with cross-divisional partners
  • Build trust and respect with Flight Attendants and merit team via open channels of clear and transparent communication
  • Facilitate collaboration between Employee Involvement Group (EIG), Flight Attendants and local leaders to develop, implement and enhance new and existing programs to achieve corporate and divisional goals
  • Build relationships with matrix IFS support groups, cross divisional partners and local airport authorities
  • Represents Delta and our brand in the community
  • If not already Flight Attendant qualified, must successfully complete initial Flight Attendant training and maintain qualifications
  • Execute full onboard Flight Attendant duties as required
  • Travel required
  • Must be willing and able to work nights, weekends and holidays to support a 24/7 global operation
  • Must ensure safety awareness and compliance throughout workplace
  • Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being

  Pay range for this position is $92,100-$191,100

  
  
  

  Benefits and Perks to Help You Keep Climbing

  Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

  • Competitive salary, industry-leading profit sharing program, and performance incentives
  • 401(k) with generous company contributions up to 9%
  • Paid time off including vacation, holidays, paid personal time, maternity and parental leave
  • Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
  • Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
  • Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
  • Domestic and International space-available flight privileges for employees and eligible family members
  • Career development programs to achieve your long-term career goals
  • World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
  • Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
  • Recognition rewards and awards through the platform Unstoppable Together
  • Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

  
  
  

  What you need to succeed (minimum qualifications)

  • Minimum of five years of experience with developing high performing leaders and driving performance results
  • Inspire curiosity, challenge current processes and support innovative thinking
  • Strong written and oral communication skills with ability to produce strategic, concise documents and presentations for senior and executive leaders
  • Excellent critical thinking and decision-making capabilities in a high pressure, time critical environment
  • Ability to anticipate roadblocks and plan appropriately to mitigate risks
  • Demonstrated experience in conflict resolution and finding common ground in order to obtain cooperation from others
  • Ability to influence and drive change at all levels of the organization through collaboration and negotiation
  • Manage and execute multiple priorities on time via effective delegation techniques
  • Ability to leveraging data and analytics to drive employee performance
  • Experience in strategic planning and execution
  • High level of proficiency in use of standard Microsoft Office applications
  • (If transferring internally) Must be performing satisfactorily in present position
  • Consistently prioritizes safety and security of self, others, and personal data
  • Embraces diverse people, thinking, and styles.
  • Possesses a high school diploma, GED, or high school equivalency.
  • Is at least 21 years of age and has authorization to work in the United States

  What will give you a competitive edge (preferred qualifications)

  • Bachelor’s degree or 5+ years equivalent work experience
  • Experience in dealing with a wide variety of operational and safety situations
  • Previous experience in an IFS base leadership position
  • Five years of In-Flight Service or Delta experience

  
  

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• About the company

  Delta Air Lines, Inc., typically referred to as Delta, is one of the major airlines of the United States and a legacy carrier.

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