• Job Description

  Req#: C9377-INFRA0215?language=en&page=364&sort=publicationDateDesc

  Job summary

  *Previous Applicants Need Not Apply*

  ** Position is not eligible for Visa Sponsorship **

  *Please note this advert may be closed earlier than the advertised closing date*

  Are you excited by working in a busy, fast paced service? Being the first point of contact for patients, staff and visitors you will demonstrate excellent customer service skills, an ability to prioritise your workload, and strong attention to detail.

  We are seeking an enthusiastic, motivated individual who is flexible in their approach and willing to learn.

  This is a fixed-term 18 months contract, working 37.5 hours per week Monday to Friday from 08.30am to 16.30pm.

  Interview Date & Venue TBC.

  For more information please contact:

  Steve Backhouse General Offices Manager Trustwide via email: steven.backhouse@nhs.net

  Main duties of the job

  To carry out administration duties in a manner that supports departmental targets and ensures compliance with standard operating procedures.

  To provide support and cover as required to the General Offices at Dewsbury, Pinderfields and Pontefract Hospitals.

  About us

  We are an acute trust caring for over half a million people in Wakefield and Kirklees. Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.

  We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.

  If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

  Application guidance: We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. Its important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.

  Date posted

  16 December 2024

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,071 to £25,674 a year

  Contract

  Fixed term

  Duration

  18 months

  Working pattern

  Full-time

  Reference number

  C9377-INFRA0215

  Job locations

  Pinderfields Hospital

  Aberford Road

  Wakefield

  West Yorkshire

  WF1 4DG

  
  

  Dewsbury Health Care Nhs Trust

  Halifax Road

  Dewsbury

  West Yorkshire

  WF13 4HS

  
  

  Pontefract Health Authority

  Southgate

  Pontefract

  West Yorkshire

  WF8 1PL

  
  

  Job description

  Job responsibilities

  Key Responsibilities

  • Providing a professional, polite and highly efficient Front of House Service to staff, patients and visitors on a daily basis.
  • Dealing with telephone enquiries and assisting callers to the relevant department.
  • Daily Cashiering Duties Receipting on to NEP, taking in, receipting and processing Charitable Funds, Petty Cash & Travel Reimbursements.
  • Sorting and transacting of External & GP Surgery Mail. Ensuring post is sent out correctly and confidentially to the deadlines specified.
  • Take Interpreter and British Sign Language (BSL) Bookings for all Mid Yorkshire Hospital NHS Trust Services, including Community Services. The review and coding of Interpretation invoices.
  • Providing training and guidance to the General Office Assistants.
  • Answer car parking queries, process new applications and renewal requests. Assist with the cancellation of permits, and updating ESR Statuses.
  • Demonstrate good communication skills and working relationships with all staff working within the Department and the wider hospital environment.
  • To plan, prioritise, organise and manage own workload and to have the ability to deal with frequent interruptions, which will regularly involve changing from one activity to another.
  • To work as part of a team and to be responsible for ensuring all incoming work is prioritised and handled within appropriate timescales, seeking advice where necessary.
  • Taking booking requests for Trust Meeting Rooms & Main Atriums. Maintaining the diaries that correspond to the respective requests.
  • Ensuring that all outgoing material reflects a high standard according to the corporate style.
  • Entering information onto relevant computer systems / databases
  • To undertake any other duties that may be reasonably requested to facilitate the smooth running of the Trust ensuring confidentiality is upheld at all times

  Job description

  Job responsibilities

  Key Responsibilities

  • Providing a professional, polite and highly efficient Front of House Service to staff, patients and visitors on a daily basis.
  • Dealing with telephone enquiries and assisting callers to the relevant department.
  • Daily Cashiering Duties Receipting on to NEP, taking in, receipting and processing Charitable Funds, Petty Cash & Travel Reimbursements.
  • Sorting and transacting of External & GP Surgery Mail. Ensuring post is sent out correctly and confidentially to the deadlines specified.
  • Take Interpreter and British Sign Language (BSL) Bookings for all Mid Yorkshire Hospital NHS Trust Services, including Community Services. The review and coding of Interpretation invoices.
  • Providing training and guidance to the General Office Assistants.
  • Answer car parking queries, process new applications and renewal requests. Assist with the cancellation of permits, and updating ESR Statuses.
  • Demonstrate good communication skills and working relationships with all staff working within the Department and the wider hospital environment.
  • To plan, prioritise, organise and manage own workload and to have the ability to deal with frequent interruptions, which will regularly involve changing from one activity to another.
  • To work as part of a team and to be responsible for ensuring all incoming work is prioritised and handled within appropriate timescales, seeking advice where necessary.
  • Taking booking requests for Trust Meeting Rooms & Main Atriums. Maintaining the diaries that correspond to the respective requests.
  • Ensuring that all outgoing material reflects a high standard according to the corporate style.
  • Entering information onto relevant computer systems / databases
  • To undertake any other duties that may be reasonably requested to facilitate the smooth running of the Trust ensuring confidentiality is upheld at all times

  Person Specification

  Skills and Abilities

  Essential

  • Keyboard skills
  • Develop and maintain positive working relationships
  • Demonstrate effective and clear written, verbal and telephone, communication skills
  • Work with demanding workloads and prioritise tasks
  • Maintain a safe working environment for self and others
  • Willingness to take on tasks

  Desirable

  • Proven record of excellent filing and organisational skills
  • Cash Handling & Banking

  Experience

  Essential

  • Experience of working with filing systems
  • Experience of good customer or patient care
  • Work with IT Systems, including Microsoft Packages such as: Word / Excel / Outlook / Access
  • Trust Software Systems NEP & eCamis

  Desirable

  • Previous experience in an administrative role
  • Experience of working within a related area e.g. Health/Social Care Setting
  • A willingness to learn NHS computer software systems
  • Experience of working with confidential material

  Other

  Essential

  • Ability to satisfy Occupational Health screening
  • Adaptable and flexible according to the demands of the service.
  • Willingness to work flexibly across three sites, to suit the requirements of the team.

  Personal Attributes

  Essential

  • Friendly & Approachable
  • Respectful of colleagues opinions and beliefs
  • Clean & Tidy Professional Appearance

  knowledge and Awareness

  Essential

  • Data Protection & Caldicott Guardian Principles
  • Awareness of own limitations
  • Knowledge of Medical Terminology & Hospital Jargon.

  Desirable

  • Awareness of Health & Safety issues
  • Awareness of Moving & Handling issues.
  • Awareness of the Trust Values.

  Qualifications

  Essential

  • Good general education including GCSEs Grade A-C in English Language & Mathematics, or equivalent experience relatable to the requirements of the role.

  Desirable

  • NVQ Level 2 qualification in related subject
  • IT skills qualifications; CLAIT or ECDL computer course

  Person Specification

  Skills and Abilities

  Essential

  • Keyboard skills
  • Develop and maintain positive working relationships
  • Demonstrate effective and clear written, verbal and telephone, communication skills
  • Work with demanding workloads and prioritise tasks
  • Maintain a safe working environment for self and others
  • Willingness to take on tasks

  Desirable

  • Proven record of excellent filing and organisational skills
  • Cash Handling & Banking

  Experience

  Essential

  • Experience of working with filing systems
  • Experience of good customer or patient care
  • Work with IT Systems, including Microsoft Packages such as: Word / Excel / Outlook / Access
  • Trust Software Systems NEP & eCamis

  Desirable

  • Previous experience in an administrative role
  • Experience of working within a related area e.g. Health/Social Care Setting
  • A willingness to learn NHS computer software systems
  • Experience of working with confidential material

  Other

  Essential

  • Ability to satisfy Occupational Health screening
  • Adaptable and flexible according to the demands of the service.
  • Willingness to work flexibly across three sites, to suit the requirements of the team.

  Personal Attributes

  Essential

  • Friendly & Approachable
  • Respectful of colleagues opinions and beliefs
  • Clean & Tidy Professional Appearance

  knowledge and Awareness

  Essential

  • Data Protection & Caldicott Guardian Principles
  • Awareness of own limitations
  • Knowledge of Medical Terminology & Hospital Jargon.

  Desirable

  • Awareness of Health & Safety issues
  • Awareness of Moving & Handling issues.
  • Awareness of the Trust Values.

  Qualifications

  Essential

  • Good general education including GCSEs Grade A-C in English Language & Mathematics, or equivalent experience relatable to the requirements of the role.

  Desirable

  • NVQ Level 2 qualification in related subject
  • IT skills qualifications; CLAIT or ECDL computer course

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  The Mid Yorkshire Teaching NHS Trust

  Address

  Pinderfields Hospital

  Aberford Road

  Wakefield

  West Yorkshire

  WF1 4DG

  
  

  Employer's website

  https://www.midyorks.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  The Mid Yorkshire Teaching NHS Trust

  Address

  Pinderfields Hospital

  Aberford Road

  Wakefield

  West Yorkshire

  WF1 4DG

  
  

  Employer's website

  https://www.midyorks.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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