• Job Description

  Req#: 126463BR

  City

  Atlanta

  State

  Georgia

  Zip Code

  30332

  Branch Phone Number

  602-835-4435

  Branch

  BEST - Corporate Overhead

  Hours Type

  Full Time

  Pay Rate

  70000 - 80000 / year

  Job Description

  Job Title: General Manager - Security and Crowd Management
  Location: Atlanta, Georgia
  Compensation: $70,000 - $80,000 per year
  Benefits: Medical, Dental, Vision, 401K, EAP

  Previous Stadium, Arena, or Events Experience Required!

  BEST Crowd Management seeks a General Manager - Security and Crowd Management to oversee and coordinate activities for optimal efficiency and profitability. Reporting to the Regional Director, you will coach and train the operations workforce to enhance individual skills.

  Essential Duties and Responsibilities:

  • Ensure daily security and guest services operations comply with company procedures, including recruiting, hiring, security licensing, training, scheduling, event day operations, and administrative tasks.
  • Create staffing estimates, track costs, review contracts, supervise labor and subcontractors, and ensure accurate payroll and timely collections.
  • Suggest operational strategies to improve execution and add value cost-effectively.
  • Communicate goals to the game-day operations team and maintain accurate records for internal and external reports.
  • Proactively seek customer feedback to improve satisfaction and meet regularly to meet needs.
  • Supervise and coach subordinates to maintain morale, skills proficiency, and productivity. Responsibilities include mentoring, coaching, developing, planning, assigning, and directing work.
  • Ensure accurate and timely completion of payroll records and staff scheduling.
  • Adhere to budget constraints, including overtime, labor percentages, profit rate, open post rate, and revenue.
  • Be on-call during weekends/evenings as needed and travel up to 25%.
  • Perform other duties as required.

  Minimum Qualifications:

  • Valid Driver’s License
  • Excellent management and communication skills
  • Customer-focused with strong leadership and team-building abilities
  • Proactive and adaptable
  • Bachelor’s degree in a related field or equivalent experience
  • Minimum of three years of operations, service, field, or project management experience
  • Preferred experience in event staffing, security, sports management, or athletics
  • Ability to pass a background check

  Physical and Mental Demands:

  • Ability to sit, stand, walk, talk, or hear. Occasionally required to climb, stoop, bend, or reach above shoulders. Work in confined spaces and various outdoor weather conditions. Occasionally lift, push, or pull up to 25 pounds. Specific vision abilities are required.

  Working Environment:

  • Office-based with frequent requirements to work at or attend scheduled events in an outdoor environment. Reasonable accommodations are available for individuals with disabilities.

  
  
  It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.
  
  
  

  Job Code

  0001 Account Manager

  Sponsorship Request

  None

  What Apply process do you want?

  Job Sync

• About the company

  GardaWorld is the world’s largest privately-owned security services company, offering cash services, physical and specialized security solutions, and with our Crisis24 portal, the dissemination of verified information related to international security.

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