United Software Group Inc.

Genesys Developer/ IVR Developer


PayCompetitive
LocationColumbus/Ohio
Employment typeFull-Time

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  • Job Description

      Req#: 6cbab356d49502660d99ed767604a327
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      Job Description
      Genesys Developer/ IVR Developer
      [Columbus, 43205], Ohio - United States | Posted - 01/23/20
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      Overview

      Position: Genesys Developer

      Location: Columbus, OH

      Duration: 2 years

      Roles & Responsibilities:

      • Genesys Framework (Genesys Administrator/CME/GAX, Genesys SIP Server, Genesys TServer for Avaya Communication Manager).
      • Genesys Voice Platform Genesys Composer/Eclipse/JSP for IVR application development.
      • Genesys Pure Engage Digital (eServices) - email, chat Genesys Co-Browse.
      • Genesys Outbound Contact Genesys Universal Routing (voice, email, chat, outbound preview) - IRD for interaction and routing design/development Genesys CCPulse + Realtime report development.
      • Genesys Realtime Metrics Engine Genesys Workspace Desktop Edition (WDE) - Out of the box Genesys Workspace Desktop Edition (WDE) - Customization (.NET Framework/C# for WDE custom module development) Genesys GPlus Adapter for IEX WFM.
      • Genesys SDKs/Java for custom Ticker development Virtual Hold Technology - EyeQueue Kubernetes (kubectl and helm) / Docker git and GitHubs.

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  • About the company

      United Software Group, Inc. (USG) is a Global Information Technology Consulting Company established in the year 2002 with its Headquarters in Columbus-Ohio, USA. USG is operating a business in 6 countries USA, Mexico, Canada, UK, Ireland and India. USG is a Minority Owned Enterprise (MBE) offering IT consulting, Talent Management and Staff Augmentation Solutions to its Clients. USG is recognized by INC5000 as Americas Fastest-Growing Private Companies and is honored with A+ rating by BBB as a mark of a trustworthy customer-oriented organization. USG’s services are based on requirements specified by operational business users from different industries such as Banking & Financial, Consumer Good and Distribution, Telecommunication, Insurance, Engineering, Healthcare, Life Sciences, Retail, Manufacturing and Automotive.

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