• Job Description

  Req#: 200497702

  Summary

  We believe that Apple is the best retail employer on the planet. We have the highest retention of any retailer. Since our start in 2001, we haven’t just offered a job in retail, we have offered a long-term career in retail. We are looking for someone to help us tell this story. Someone to inspire our team members in our retail stores and retail customer care centers. And someone to help us continuously improve our team member experience. You build authentic and best in class communications. You have a background in mobilizing people through advocacy, community engagement, journalism or politics. You know how to speak to hearts and minds and have the wins to prove it. You are motivated by hard work, problem solving and collaboration with others. You think and execute with acute accuracy. You love it when an idea takes hold and starts a movement. As a strategist, you live and breathe the audience and customer — from behavioral insights to ways of connecting. You know every communication has a goal and desired outcome. You are the master of crafting the strategic approach, not just tactics. Framing the problem and fueling teams to get to the solution. You synthesize large amounts of information into key insights that are compelling. You cut through clutter with plans that put the right information in the right place at the right time for the right person.

  Key Qualifications

  • Experienced internal communications and engagement specialist.
  • 7+ years experience in developing employee facing content, strategies and programs, including daily, unplanned, crisis and operational communications.
  • Deep expertise with employee sentiment strategies.
  • Thought-leadership on the models, infrastructure and management systems required for a modern communications operation.
  • A proven innovator in storytelling and messaging, with clear hand-on expertise as a creator, not just a manager of communications.
  • Track record working collaboratively with cross-functional partners and stakeholders, especially creative/design, marketing, corporate communication and people and legal teams.
  • Specific understanding of the United States markets.
  • Experience working with international peers to define global communication strategies and support needs of our geos.
  • Extraordinary ability to grow internal relationships, work effectively within cross-functional teams and lead through ambiguity.
  • Time spent in a strategic leadership role in an agency or for a brand.
  • Strong organizational skills, attention to detail and the ability to lead multiple projects and thrive in a dynamic environment.
  • Excellent writing and editing skills.

  Description

  Vision: Work with executives across Apple to articulate the vision for Apple’s retail and customer care team members. Help to tell the story of where Apple Retail has been and where we are going. And most importantly, how each team member contributes to Apple’s vision, our values and are part of the evolving story of the company. Strategy: Develop and manage the communication strategy, with the clarity on what needs to be communicated to who, when and how. Specifically, why it is a great time to be part of Apple, what they gain as a team member, and how they can build a long-term career in retail. Upgrade our communications playbook so we have the right programs, tactics and infrastructure to meet the wide-range of communication needs and wants of our team members from career development, to benefits to the best ways to help our customers. Collaboration: Ability to work across multiple teams in a cohesive way. This role will live at the intersection of our HR People teams, Employee Relations, Legal, Corporate Communications and PR as well as our Field Leadership ensuring stakeholders and our team members needs are kept in a balance. Craft Messaging: Create the on-going messaging for the team across many vehicles to help them deeply understand what it means to be part of Apple Retail and how they each have an impact on Apple and our customers. Turn skeptics into believers and believers into advocates. Holistic Execution: This is a holistic role, that depends on strategy, messaging, programming and execution. The role will develop a complete communication program and use the full breadth of tactics - posts, team and leadership events, downloads, roundtables, employee stories, values moments, leadership videos, social to enhance team members experience, deepen belonging and connection and help drive employee engagement/relations on a daily basis in a way that is consumable and valuable for our teams.

  Education & Experience

  Additional Requirements

  • Political and Organizational Savvy - Knows how to navigate complex relationships and organizations to get things done.
  • Strategic Mindset - Creates breakthrough strategies that show a clear connection between vision and action.
  • Clearly understands motivations of a Gen Z workforce and the vehicles to communicate successfully to this audience.
  • Composure and Command Skills. Able to balance high pressure situations while maintaining a calm influence and is looked to for direction in difficult and uncertain times.
  • Successfully operates under intense conditions in a real-time, fast-paced environment.
  • Managing Vision and Purpose. Communicates a compelling and inspired vision and sense of core purpose.

  Pay & Benefits

  • At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $141,100 and $263,800, and your base pay will depend on your skills, qualifications, experience, and location.
    
    Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
    
    Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

• About the company

  Work at Apple! Join a team and inspire the work. Discover how you can make an impact: See our areas of work, worldwide locations, and opportunities for students.

Notice