Job description:

Are you enthusiastic about fostering a safer online environment, preventing scams, fraud, and cyber grooming?

Exciting opportunities await for Full-Time German-speaking Customer Support Agents in the vibrant setting of Malta!

As a Customer Support, you will be supporting clients with their needs via email only (no phone calls) and randomly reviewing content across various marketplaces/apps to ensure compliance with company guidelines and country-specific laws.

Offering a remote work setting from Malta, you'll have the flexibility of working shifts from home.

Apart from the amazing perks of living in Malta, and the remote set up, our client is offering a relocation package to make your move as hassle-free as possible!

About Malta:
Malta is a small but busy island in the centre of the Mediterranean, boasting beautiful beaches and 300 days of sunshine a year! Malta is home to thousands of expats enjoying a relaxing med lifestyle without sacrificing their career development!

Responsibilities:

• Supporting users and answer their questions via email only (no phone)
• Reviewing and moderating online content (ads and user-profiles),
• Keeping an overview of the guidelines of the respective online market, such as the correct categorization of offered articles or the prevention of spam and duplicates.
• Protecting users from fraud, cyber-bullying or counterfeiting and preventing trade with illegal products.
• Giving input on improvements of publication rules to improve user experiences

Requirements:

• Fluent level of German and English;
• Customer service experience (via email)
• Basic computer skills;
• Attentive eye for detail;
• Good team and communication skills;
• Conscientious and reliable – commitment is one of our core values!
• Willingness to work in shifts (Monday - Sunday);
• Interest in the E-commerce and Digital world.

On offer:

• Career path and ongoing development opportunities
• Comprehensive training at every career step
• Private health insurance after the first 6 months
• Work with a fantastic team, regular ongoing social events events and a pleasant and modern workplace in the heart of Malta
• Possibility to work on a fully remote or hybrid model
• Free English and Maltese language available
• A full relocation package: assistance with moving to Malta (flight ticket, taxi, hotel)
• Discounted Fitness packages, Restaurants, wellness and travel
• Transport to the office during the training

Interested? Send your CV to Trisha Bonnici on trisha@spotonconnections.com or send a WhatsApp to +35699703671

Get in touch with us to kickstart your career today!