• Job Description

  Req#: 28083
  Overview
  
  

  At Garnet Health, the Hudson Valley’s leading integrated health system, you’ll find the perfect balance of a satisfying career and a rewarding lifestyle. Our focus is on patient-centric care with a collective of visionary leaders and dedicated and caring professionals working as a team to deliver the best for the people we serve. If you’re interested in a health system that’s both growing and award-winning, serving a diverse community that provides the best of both city and rural life, we invite to make your career home with us as a Front Officer Manager at Garnet Health Doctors.

  
  Responsibilities
  
  

  The GHD Front Desk Manager is responsible for leading and standardizing front-end operations across Garnet Health Doctors outpatient practices. This role oversees all reception and patient access functions across multiple GHD locations, ensuring efficient patient registration, appointment scheduling, billing readiness, and front-desk operations. The Manager collaborates with clinical and administrative leaders to optimize patient flow, service quality, and performance metrics. They play a vital role in supporting the strategic goals of the organization, implementing best practices, decrease registration related denials, and maintaining high standards of operational excellence, compliance, and patient satisfaction.

  At Garnet Health, we are committed to supporting your career growth and professional potential. We are responsive, attentive and dedicated to the success and satisfaction of our team members. Here, you’ll find resources that will help you excel in your career, tuition reimbursement programs for your continued education, and comprehensive health, dental and retirement benefits designed to fit your individual and family needs. Our inclusive and diverse team culture encourages you to contribute your exceptional talents, skills and perspectives to the success of our system, one another, our communities and our patients.
  
  Join the Garnet Health team and let your excellence shine.

  
  Qualifications
  
  

  Minimum Education: Bachelor’s degree required.

  Minimum Experience: 3-5 years’ experience in a management/ supervisory capacity In Patient Access Management or Medical Office Administration. Knowledge of Epic Ambulatory, Insurances, Billing, and Collection processes preferred.

  In-depth knowledge of third-party Billing and Authorizations (Medicare, Medicaid and Commercial Insurance) requirements in a Medical Group/ Hospital setting, experienced in Windows Software, EPIC Cadence highly desirable. Ability to lead, motivate, develop and train others.

  Required Certification/Registration: N/A

  Physical Requirements: Travel to multiple facilities is required.

  Working Conditions:

  • Environmental Demands and Exposure to Hazards: Works in a clean, well- lighted, heated or ventilated facility. No routine exposure to hazards.
  • Physical Demands: Demonstrates physical and functional ability to perform full anatomical range of motion to accomplish tasks. Evidence of visual and aural acuity and finger and hand dexterity to operate computer and office equipment. Can withstand long periods of sitting, standing and/or constant walking. Ability to lift 10 lbs.
  • Mental Demands: Ability to foster collaborative relationships, to work well under pressure, to organize and synthesize new information, and prioritize tasks. Possesses critical thinking, analytical skills and flexibility. Ability to multi-task. Required detailed attention to work in an environment where interruptions cannot be controlled. Demonstrates sensitivity to customer needs and expectations. May be subject to irregular hours including evenings or potentially weekends to participate in operational and community events as necessary.

  
  

  Minimum Education: Bachelor’s degree required.

  Minimum Experience: 3-5 years’ experience in a management/ supervisory capacity In Patient Access Management or Medical Office Administration. Knowledge of Epic Ambulatory, Insurances, Billing, and Collection processes preferred.

  In-depth knowledge of third-party Billing and Authorizations (Medicare, Medicaid and Commercial Insurance) requirements in a Medical Group/ Hospital setting, experienced in Windows Software, EPIC Cadence highly desirable. Ability to lead, motivate, develop and train others.

  Required Certification/Registration: N/A

  Physical Requirements: Travel to multiple facilities is required.

  Working Conditions:

  • Environmental Demands and Exposure to Hazards: Works in a clean, well- lighted, heated or ventilated facility. No routine exposure to hazards.
  • Physical Demands: Demonstrates physical and functional ability to perform full anatomical range of motion to accomplish tasks. Evidence of visual and aural acuity and finger and hand dexterity to operate computer and office equipment. Can withstand long periods of sitting, standing and/or constant walking. Ability to lift 10 lbs.
  • Mental Demands: Ability to foster collaborative relationships, to work well under pressure, to organize and synthesize new information, and prioritize tasks. Possesses critical thinking, analytical skills and flexibility. Ability to multi-task. Required detailed attention to work in an environment where interruptions cannot be controlled. Demonstrates sensitivity to customer needs and expectations. May be subject to irregular hours including evenings or potentially weekends to participate in operational and community events as necessary.

  
  

  The GHD Front Desk Manager is responsible for leading and standardizing front-end operations across Garnet Health Doctors outpatient practices. This role oversees all reception and patient access functions across multiple GHD locations, ensuring efficient patient registration, appointment scheduling, billing readiness, and front-desk operations. The Manager collaborates with clinical and administrative leaders to optimize patient flow, service quality, and performance metrics. They play a vital role in supporting the strategic goals of the organization, implementing best practices, decrease registration related denials, and maintaining high standards of operational excellence, compliance, and patient satisfaction.

  At Garnet Health, we are committed to supporting your career growth and professional potential. We are responsive, attentive and dedicated to the success and satisfaction of our team members. Here, you’ll find resources that will help you excel in your career, tuition reimbursement programs for your continued education, and comprehensive health, dental and retirement benefits designed to fit your individual and family needs. Our inclusive and diverse team culture encourages you to contribute your exceptional talents, skills and perspectives to the success of our system, one another, our communities and our patients.
  
  Join the Garnet Health team and let your excellence shine.

• About the company

  We provide exceptional health care services in Orange County, Sullivan County and its surrounding areas. Garnet Health is here, with you and for you.

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