Job Summary:

Under general supervision, the Analyst III is responsible for monitoring the activities of area Good Hands Repair Network (GHRN) shops, responding to customer or shop questions, providing status, managing and resolving moderately complex customer and shop issues, and collaborating with leadership to identify and maximize production ensuring favorably impact loss adjustment expenses. This individual can negotiate pricing for parts & repairs, find appropriate shop location to do work, and make recommendations and/or decisions to ensure quality control is met.

A day in the life of a Good Hands Repair Network Administrator:

• Serves as primary liaison between the GRHN shops, customers, and adjusters, negotiating appropriate actions to resolve customer issues and/or repair needs; assists with shop questions and helps find appropriate actions to resolve moderately complex coverage and repair quality issues; processes claim payments
• Review, analyze, and find actions needed to resolve moderately complex and occasionally complex agent and vendor inquiries relating to claims
• Summarizes documents and enters into claim system notes
• Documents a claim file with notes, evaluations, and decision-making process
• Reviews system reports to identify trends or issues; provides information and observations to management; and recommends strategies to address challenges and quality control
• Researches and recommends alternative parts in a moderately complex and occasionally complex claim
• Reviews, resolves, and responds to moderately complex and occasionally complex arbitration contentions

When will I work:

• This position is a remote/homebased position
• Work schedule: To be determined based on business needs. Must live in EST or CST time zones
• Flexible work arrangements (from home or local office where applicable)

What’s in it for you?

• Paid training and licensing
• Internet reimbursement
• Generous paid time off (PTO)
• Tuition reimbursement
• Discounted gym memberships
• Cafeteria style health insurance plan- starts day one!
• 401K match and pension plan
• Volunteer opportunities + matching donations
• Visit AllstateGoodLife.com to learn more

Key Responsibilities:

• Serves as primary liaison between the GRHN shops, customers, and adjusters, negotiating appropriate actions to resolve customer issues and/or repair needs; assists with shop questions and helps determine appropriate actions to resolve moderately complex coverage and repair quality issues; processes claim payments
• Review, analyze, and determine actions needed to resolve moderately complex agent and vendor inquiries relating to claims
• Summarizes documents and enters into claim system notes
• Documents a claim file with notes, evaluations, and decision-making process
• Generates and analyzes system reports to identify trends or issues and provides quality control recommendations, information, and observations to management
• Researches, recommends, and explains alternative parts in a basic and occasionally moderately complex claim

Functional Skills:

• Ability to interact effectively with internal or external customers and act with empathy
• Knowledge of insurance policy, coverage, and regulation
• Knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
• GHRN industry knowledge to discipline practices, including best practices, to support the business unit
• Knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
• Knowledge of problem solving and preparation of reports for analysis
• Ability to leverage learned technical skills in support of team objectives
• Strong negotiation and/or arbitration skills
• Conflict management and problem resolution skills in managing internal and external customer relationships
• Problem-solving skills to continuously improve business outcomes
• Ability to investigate, evaluate and settle moderately complex and occasionally complex claims
• Provides individual decision making within authority limits
• Auto technical experience not required but strongly preferred

Supervisory Responsibilities:

This job does not have supervisory duties.

Education and Experience:

• High School Diploma/GED or higher (Bachelor’s Degree preferred)
• You can effectively work in a remote environment.
• You have 12 months of Auto Estimating / Body Shop / Insurance Experience preferred

Certificates, Licenses, Registrations:

• No Certification, License or Registration is required for the job.
• This position is not available for California, Alaska, and Hawaii residents

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.