• Job Description

  Req#: 24037865

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

  One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

  Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

  Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

  Job Description:

  Within this role, resource will be focused on providing hands-on, follow the sun, technical operational support for commercial and custom software applications supporting the GIS SIEM/SOAR technology. This is an excellent opportunity to be a key individual contributor, responsible for supporting information security technologies with a focus on Microsoft and Linux environments. The primary duties include leveraging in-depth technical knowledge to manage and enhance both vendor and internally developed applications. Just as important as technical experience will be the ability to connect and work with people. A positive team atmosphere is very important to us so we are looking for people who can collaborate well. The role involves interaction with Business stakeholders as well as others. Technical teams globally across the company, so we are looking for excellent relationship building and communication skills.

  Responsibilities:

  • Leads production support triage efforts, manages bridge line troubleshooting, engages in technical research, and escalates issues to leadership as needed

  • Ensures all impacts are accurately recorded and documented in the system of record, oversees that documents and wikis are updated and available for use during triage, and supports the documentation of application flows, upstream/downstream impacts during outages, the customer experience, and contacts for support needs

  • Identifies and/or validates business impacts through interpretation of monitors, dashboards, and logs to communicate with leadership and vendors

  • Manages activities to identify incident root cause, resolution, preventative actions, and change requests, and reports on incident data quality

  • Promotes and enforces production governance during triage/testing and identifies production failure scenarios, vulnerabilities, and opportunities for improvement

  • Serves as a subject matter expert for applications within a portfolio, leveraging extensive knowledge of application functionalities and application flows

  • Assesses and prioritizes research requests, ad hoc reports, and offline incidents at the direction of senior team members and delegates work as needed to team members and peers

  Required Qualification :

  • In depth knowledge of Windows systems

  • Highly proficient with Container technology

  • Strong understanding of Linux operating system .

  • Hands on experience with identity management system

  • Highly skilled in database management with expertise in Oracle SQL

  • Highly proficient with Information Security applications

  Desired Qualification:

  • Experience of monitoring technologies

  • Experience of tech tools, e.g. Splunk, Horizon, Ansible

  • Tower, BladeLogic

  • Strong understanding of network technologies

  • Strong understanding of risk and its integration into threat modelling

  • Strong analytical skills/problem solving/conceptual thinking

  • Applications production support experience and knowledge/experience with container technology

  Skills:

  • Adaptability

  • Analytical Thinking

  • Influence

  • Production Support

  • Risk Management

  • Automation

  • Collaboration

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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