Job Description:

About this team

DCRS (Document, Content and Record services) provides Enterprise Content Management services for almost every Client and every product. We help enable an ongoing digital transformation across the bank. This strategy doesn’t just empower our clients, but also supports a long term ‘paperless’ effort, reducing the Bank’s environment impact and ensuring sustainability.

We provide the tools to author content, from statements, to letters, to government forms, to disclosures. We enable clients and associates to upload documents and we provision them to the business units that need them. We store all of this data and all of these documents safely and securely, as long as the bank needs us to. In order to solve for all of this, our platforms are an innovative merger of home grown software and vendor solutions, creating a powerful mix of capabilities for the bank. Our teams interact with each line of business and all of the technology teams that support them. We provide consulting on the best ways to do things, and we are part of some of the most important projects the bank is working on.

Truly, DCRS supports the entire enterprise of Bank of America, and is a great team to join and build your career. You will have the opportunity to work across a variety of initiatives and a myriad of technologies including AI, Cloud, Containerization and more.

Line of Business Position Summary

This is Senior Technology manager role responsible for managing Store base organization which consist of functions like Application Governance, Lifecycle management, Vulnerability Management, Business Continuity, Infrastructure/Platform Upgrades and Incident Management for 15 complex AITs. Store has large infrastructure footprint and as such has higher and complex application management needs . Responsible for leading a team of 20+ on and offshore technical resources in the daily support of the applications, application ownership duties, risk deliverables, server patching management, problem research/resolution, resource planning, and recovery readiness/exercise. Lead and support Application resiliency, stability and monitoring strategy. Working closely with initiative team leaders on release planning and ongoing support after deployments. Tracking of non-permitted technologies and plans to remediate.

Required Skills/ Experience

5 years + People Management experience including resource planning, hiring, performance management
5 years + Technical Leadership experience
Base knowledge of Java and Relational Database knowledge (Oracle, DB2, SQL-Server)
Working knowledge of Agile best practices and JIRA to track deliverables.
Demonstrated and strong understanding of large networks and systems and the interaction between applications, infrastructures, etc.
Proficient in Linux, Windows, Tomcat, Web Logic, IBM WebSphere environments
Strong communications, writing, and presentation skills
Experience working in Agile development process and a understanding of various phases of the Software Development Life Cycle

Desired Skills/ Experience

Familiarity with Content management applications
RISE application for risk deliverable management
Continuous Monitoring for vulnerability tracking
Familiarity with Vendor application management
Business Rules Engine (BRE) for access entitlement toxic combination rules management
ITSM incident and change record management
Knowledge of Hitachi Content Platform(HCP)
Mainframe Knowledge, CA7 job scheduling, batch job management
Document Lifecycle management and retention requirements
Records and Information Management System integration

General Role Description

Responsible for building and leading a team to deliver technology products and services that meet business outcomes. Ensures people development through coaching, mentoring, feedback, and hands-on career development. Develops a technology strategy and ensures technology solutions comply with applicable standards. This role advocates and advances modern, Agile solution delivery practices and evangelizes great design, engineering and organizational practices. Accountable for team/program level resource and financial management; builds and maintains teams through talent acquisition. Sets maturity objectives and enables individuals/teams to with training & resources to achieve them. Sets and tracks quality and performance objectives. Facilitates performance and career development of individuals through performance reviews, coaching, and building individual development plans that are needed to develop competencies and skills. Understands individual and team maturity and performance through team/client feedback. Manages relationships with the business and technology leaders, and vendors for technical products. Accountable for solution delivery management as relevant to their teams e.g. prioritizing tech debt, compliance and security items, and supporting audits. Accountable to ensure all relevant risk, financial, and compliance polices and standards are met. Accountable for the application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews). Creates the technology strategy for their technical domain. Ensures that execution is aligned with product strategy by working with Product Management, Product Owners, and other stakeholders. Creates an inclusive and healthy working environment, and helps to resolve organizational impediments/blockers. Leads and creates followership in Communities of Practice in the organization. Manages a team.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Global Records Management (Store) Sr. Technology Manager

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